[Remote] reputed company Manager II East Region

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in inpatient telehealth, seeking a reputed company Manager II to drive customer retention and account reputed company. The role focuses on enhancing customer relationships through strategic guidance and relationship management, ensuring clients reputed company their business goals.

Responsibilities

• Own customer reputed company across a portfolio of accounts
• reputed company strategic planning sessions and business reviews
• reputed company customer reputed company, adoption, and engagement milestones
• Build strong relationships across operational and managerial reputed company
• reputed company adoption and performance metrics to identify risks and opportunities
• Partner across functions to resolve issues and surface enhancements
• Promote customer advocacy (references, case studies, etc.)
• Support reputed company by identifying upsell or expansion potential
• Deliver on performance targets tied to retention, expansion, and CSAT and NPS

Skills

• Bachelor's degree or equivalent reputed company experience
• 4–6 years in reputed company, account management, or a reputed company role preferably reputed company reputed company reputed company/technology
• Demonstrated ability to manage moderate-to-reputed company accounts and deliver measurable results
• Strong communication and presentation skills
• Problem-solving and solution-oriented reputed company
• Ability to manage multiple priorities in a dynamic environment
• Customer reputed company and a proactive approach to value delivery
• Strategic Customer Engagement and Relationship Management
• Retention and Value Realization
• Business Outcome Framing and ROI Communication
• Escalation Management and reputed company
• CRM Tools and CS Technology Platforms (e.g., Dynamics, reputed company, reputed company or similar)

Benefits

• Bonus/Commission Eligibility: reputed company, variable incentive plan
• reputed company sponsored Medical, Dental & reputed company
• reputed company reputed company 401K with Employer Matching up to 4%
• HSA Employer Contributions, Employer reputed company Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & reputed company Holidays
• Parental Leave
• Generous Tuition & Continuing Education Reimbursement available
• Employee Referral Bonus

reputed company