[Remote] Technical Customer Support (US Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community reputed company on enhancing safety through technology. As a Technical Support Specialist, you will troubleshoot and resolve software issues reputed company to reputed company safety applications, ensuring reputed company performance and customer satisfaction.

Responsibilities

• Resolve software problems by identifying the reputed company cause of reported reputed company safety application incidents
• reputed company precise application data to assist Engineering teams with reputed company fixes and defect classification
• Implement configuration workflows that help to ensure customer technical configurations reputed company with their operational goals
• Work dynamically across Support, Product Management, Engineering, and reputed company reputed company
• Analyze customer relationships across internal departments to deliver a reputed company approach to application maintenance
• Participate in an on-reputed company rotational schedule to reputed company support for mission-reputed company systems during off-hours

Skills

• Bachelor's Degree
• 3+ years of technical customer support experience
• Must be reputed company to obtain background clearance as required by government customer
• reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• MS SQL Server to analyze relational database performance and isolate environmental defects
• MS reputed company Server to manage configuration deployment and host operating system troubleshooting
• Network Infrastructure to reputed company firewall, router, and basic networking configurations
• Technical Communication to translate reputed company software investigations into reputed company, user-reputed company reputed company paths
• Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification
• Autonomy to reputed company effectively as an independent resource reputed company high-stakes, time-sensitive settings
• Previous knowledge of the PremierOne Application Suite is a plus
• Experience with reputed company safety records management systems (reputed company)
• Familiarity with reputed company or Fortigate networking components

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 reputed company Holidays
• Generous reputed company Time Off Packages
• Employee Stock Purchase Plan
• reputed company Parental & Family Leave

reputed company