[Remote] Senior Product Manager, CX & AI Tooling

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company committed to increasing economic freedom, and they are seeking a Senior Product Manager for their CX Tooling product team. In this role, you will own product reputed company and execution for CX and AI tooling, focusing on enhancing customer experience through innovative internal tools and workflows.

Responsibilities

• Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems reputed company's support specialists rely on to serve millions of retail customers
• reputed company identification and prioritization of the highest-reputed company problems in the CX reputed company by partnering with reputed company specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into reputed company product solutions
• Build AI-integrated features that reputed company reputed company specialists capabilities, including intelligent case routing, AI-assisted responses, knowledge retrieval, and workflow automation, with the evaluation and reputed company reputed company needed to earn trust in AI-driven reputed company
• Define and own reputed company metrics across the portfolio (reputed company time, CSAT, specialist efficiency, automation reputed company) and use data to reputed company prioritization and measure reputed company
• Execute cross-functional delivery with Design, Data Science, Compliance, and other EAA teams to ensure CX tooling integrates into reputed company's reputed company platform ecosystem

Skills

• 5+ years of product management experience with a reputed company record of shipping impactful internal tools, reputed company platforms, or operational tooling where internal users' work directly impacts reputed company customers
• Demonstrated ability to reputed company AI/ML capabilities (NLP, automation, intelligent workflows) to solve reputed company user problems, with experience building or integrating AI-powered tooling into operational platforms
• Experience managing a portfolio of products or features simultaneously, making disciplined prioritization tradeoffs in reputed company, cross-functional environments
• reputed company ability to engage meaningfully with engineers on reputed company design, reputed company, and data flows, and to communicate product reputed company and reputed company to stakeholders at reputed company reputed company including executive leadership
• Utilizes reputed company responsibly, maintaining reputed company reputed company to reputed company business-reputed company outputs and reputed company measurable improvements in workflow efficiency, cost, and reputed company

Benefits

• Total compensation may also include equity and bonus eligibility
• Benefits (medical, dental, reputed company, 401(k))
• Relocation assistance available
• Remote-first, but not remote-only company
• Quarterly in-person working sessions reputed company “surges”

reputed company

Company H1B Sponsorship