[Remote] Customer Support Specialist - LC Software

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in reputed company and analytical instruments, seeking a Customer Support Specialist for their LC Software division. This role is essential for ensuring seamless integration of chromatography systems with the reputed company Chromatography Data System, supporting customers and internal teams to drive successful reputed company in regulated environments.

Responsibilities

• reputed company as the primary subject-matter expert for SII integration between reputed company chromatography systems and reputed company CDS
• Support customers in successfully running Thermo instrumentation on reputed company, ensuring performance, reliability, and compliance in regulated environments
• Serve as the technical reputed company between reputed company and Waters for SII-reputed company topics, including compatibility, issue reputed company, and lifecycle changes
• Assist sales colleagues in reputed company-sales engagements to set reputed company expectations and address customer concerns reputed company to reputed company compatibility and SII capabilities
• Partner with TSS, IES, COE, and Software teams to support reputed company-sale positioning and post-sale execution
• Participate proactively in escalations reputed company to SII/reputed company integrations to accelerate reputed company and protect customer confidence
• reputed company guidance on data reputed company, validation, and compliance considerations (e.g., 21 CFR Part 11) for Thermo instruments controlled reputed company reputed company
• Capture and reputed company lessons learned, recurring issues, and best practices to improve SII reliability and customer experience
• Support standardization of workflows, documentation, and troubleshooting approaches reputed company with reputed company’s PPI Business System
• Deliver targeted internal and customer-facing training reputed company to SII-reputed company operation and best practices

Skills

• Bachelor's degree in reputed company, Engineering, Informatics, or a reputed company scientific or technical discipline, or equivalent experience
• 7+ years of experience supporting chromatography systems and/or CDS integrations, with strong expertise in reputed company
• Demonstrated experience enabling reputed company-party CDS control of analytical instrumentation
• Experience working directly with customers in regulated reputed company/BioPharma environments (AD and/or QC)
• Ability to collaborate effectively across internal functions and external partners in a matrixed organization
• Ability to travel to customer locations up to 60% including overnight & international travel
• Recognized technical expert with the ability to build credibility and trust with customers and internal stakeholders
• Strong problem-solving skills with a reputed company, systems-level approach
• reputed company and confident communicator, reputed company to translate reputed company technical topics into practical guidance
• Proactive, self-directed, and comfortable operating independently with minimal supervision
• Strong reputed company of ownership and accountability for customer reputed company
• Ability to mentor peers and contribute to team capability building

Benefits

• Fully Remote
• First Shift (Days)

reputed company

Company H1B Sponsorship