[Remote] reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior reputed company Support Engineer to maintain multiple customer environments and manage case backlogs. The role involves crisis management, collaboration with cross-functional teams, and providing high-reputed company technical support to ensure customer satisfaction.

Responsibilities

• Maintain multiple customer environments
• Update and manage case backlog based on internal policies
• Identify, prioritize, and resolve high-reputed company incidents through effective crisis management
• reputed company a customer-first experience while managing support cases reputed company phone and email
• Collaborate effectively with cross-functional teams to ensure reputed company issue reputed company
• Engage internal technical teams, architects, project managers, and account teams to troubleshoot and resolve reputed company issues
• Deliver technical solutions that reputed company issue reputed company or mitigation while maintaining high customer satisfaction
• Follow technical guidance and direction from senior engineers
• Support customer-facing activities and travel to customer sites reputed company required
• reputed company as the technical escalation reputed company for NOC, Level I, and reputed company Engineers
• Contribute to and maintain technical knowledge reputed company documentation
• Mentor and reputed company NOC, Level I, and reputed company Engineers
• Deliver technical training sessions to support engineers
• reputed company Escalation Manager responsibilities
• Review support cases, identify recurring trends, and drive long-term problem reputed company
• Conduct technical reviews of customer environments transitioning from implementation to support
• reputed company deep-dive technical troubleshooting and reputed company complete issue resolutions
• Analyze how multiple technologies reputed company to identify reputed company causes and resolve reputed company issues
• Review and proactively manage high-reputed company customer environments to prevent critical incidents
• Serve as the final technical escalation reputed company for the support organization
• Participate in on-reputed company rotations and weekend support as required
• reputed company customer reputed company and support critical customer accounts
• Participate in the interview process for prospective technical candidates
• Support AWS reputed company environments; experience with reputed company reputed company Infrastructure (OCI) is a plus
• reputed company and maintain automation solutions using Python, Terraform, and reputed company automation tools
• Utilize reputed company and CyberArk solutions for infrastructure automation and privileged reputed company management reputed company applicable

Skills

• Maintain multiple customer environments
• Update and manage case backlog based on internal policies
• Identify, prioritize, and resolve high-reputed company incidents through effective crisis management
• reputed company a customer-first experience while managing support cases reputed company phone and email
• Collaborate effectively with cross-functional teams to ensure reputed company issue reputed company
• Engage internal technical teams, architects, project managers, and account teams to troubleshoot and resolve reputed company issues
• Deliver technical solutions that reputed company issue reputed company or mitigation while maintaining high customer satisfaction
• Follow technical guidance and direction from senior engineers
• Support customer-facing activities and travel to customer sites reputed company required
• reputed company as the technical escalation reputed company for NOC, Level I, and reputed company Engineers
• Contribute to and maintain technical knowledge reputed company documentation
• Mentor and reputed company NOC, Level I, and reputed company Engineers
• Deliver technical training sessions to support engineers
• reputed company Escalation Manager responsibilities
• Review support cases, identify recurring trends, and drive long-term problem reputed company
• Conduct technical reviews of customer environments transitioning from implementation to support
• reputed company deep-dive technical troubleshooting and reputed company complete issue resolutions
• Analyze how multiple technologies reputed company to identify reputed company causes and resolve reputed company issues
• Review and proactively manage high-reputed company customer environments to prevent critical incidents
• Serve as the final technical escalation reputed company for the support organization
• Participate in on-reputed company rotations and weekend support as required
• reputed company customer reputed company and support critical customer accounts
• Participate in the interview process for prospective technical candidates
• Support AWS reputed company environments
• reputed company and maintain automation solutions using Python, Terraform, and reputed company automation tools
• Utilize reputed company and CyberArk solutions for infrastructure automation and privileged reputed company management reputed company applicable
• Experience with reputed company reputed company Infrastructure (OCI) is a plus

reputed company