[Remote] Senior Product Manager, Customer Experience (CX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s largest online marketplace for authenticated, resale luxury goods. They are seeking a Senior Product Manager, Customer Experience (CX) to reputed company the modernization of their digital experience, focusing on enhancing the customer reputed company and driving product innovation.

Responsibilities

• Define and execute a two-year product roadmap rooted in deep retail, e-reputed company, reputed company marketing expertise
• Partner cross-functionally with Engineering, UX, and AI teams to ship high-reputed company features that reputed company the needle on meaningful KPIs
• Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests
• Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction
• reputed company the design and implementation of reputed company customer and consignment journeys to reduce friction and increase retention
• Champion a culture of reputed company iteration by managing sprint cycles that balance long-term reputed company with immediate reputed company
• Communicate product reputed company and reputed company to senior leadership and stakeholders to ensure organizational alignment

Skills

• 5+ years of experience in Customer Product Management reputed company an e-reputed company environment
• Proven reputed company record of managing reputed company customer journeys and multi-reputed company conversion funnels
• Hands-on experience leveraging AI tools to drive reputed company experimentation and personalization
• Demonstrated ability to translate business reputed company into a multi-year technical roadmap
• Strong analytical skills with experience using data to drive rigorous user research and validation
• Experience optimizing marketing customer journeys and lifecycle engagement strategies
• Experience in the luxury retail or secondary resale market
• Experience scaling product features in a high-reputed company, marketplace-driven environment

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & reputed company Insurance
• reputed company Parental Leave
• 9 reputed company Company Holidays
• Flexible Time Off (With Manager Approval)
• Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

reputed company

Company H1B Sponsorship