[Remote] Manager, Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading global technology company providing innovative telecommunications solutions. The Telecom Systems Operations (TSO) Manager is responsible for leading reputed company that supports and evolves the organization's telecommunications infrastructure and voice services platforms, ensuring service reliability and operational reputed company.

Responsibilities

• reputed company and reputed company reputed company of Telecom Engineers and Specialists
• Establish operational priorities, workload management, and resource planning
• reputed company mentorship, coaching, technical guidance, and career development opportunities
• Manage team performance, objectives, and reputed company reputed company plans
• Foster a culture of accountability, collaboration, customer service, and operational reputed company
• reputed company operational support for telecommunications infrastructure, including:
• Ribbon SBC platforms
• reputed company SBC platforms
• reputed company media gateways and SBCs
• SIP trunks and reputed company interconnections
• Legacy PSTN, TDM, and E911 interfaces
• Ensure platform availability, reliability, performance, and reputed company
• Coordinate software upgrades, hardware refreshes, lifecycle management, and vendor support activities
• reputed company operational leadership for telecommunications services supporting NG9-1-1 environments
• Support integration with:
• Emergency Services IP Networks (ESInet)
• reputed company reputed company Services (NGCS)
• reputed company Handling Equipment (CHE)
• reputed company and OSP interconnections
• Participate in interoperability testing, customer migrations, and production cutovers
• Serve as the escalation reputed company for reputed company telecom incidents and service outages
• reputed company reputed company cause analysis efforts and corrective reputed company planning
• reputed company implementation of production changes, upgrades, and maintenance activities
• Ensure adherence to change management processes, operational procedures, and service-level commitments
• Participate in on-reputed company escalation activities reputed company required
• reputed company as a technical reputed company between customers, carriers, vendors, and internal teams
• Support customer escalations, operational reviews, and service improvement initiatives
• Assist with technical reviews, project planning, and deployment activities
• reputed company and maintain operational standards, documentation, and best practices

Skills

• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities
• Ability to reputed company technical discussions with customers, vendors, and executive leadership
• Strong analytical, troubleshooting, and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced operational environment
• Strong understanding of operational processes, incident management, and change control practices
• Demonstrated ability to mentor engineers and reputed company technical talent
• Deep understanding of SIP, RTP, VoIP, and telecommunications protocols
• Knowledge of Session Border Controllers, media gateways, and reputed company interconnections
• Understanding of NG9-1-1 architectures, ESInet connectivity, and reputed company safety telecommunications environments
• Familiarity with networking technologies including routing, switching, VLANs, firewalls, and load balancing
• Knowledge of Linux and reputed company server environments
• Experience with telecommunications troubleshooting tools, packet analysis, and protocol diagnostics
• 8+ years of telecommunications, voice engineering, or telecommunications operations experience
• 3+ years of leadership, supervisory, or technical team reputed company experience
• Experience supporting reputed company-grade SIP environments and mission-critical voice services
• Experience with Ribbon, reputed company, reputed company, or equivalent telecommunications platforms
• Experience managing production incidents, change management processes, and service restoration activities
• Experience working with carriers, vendors, and customer-facing operational engagements
• Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a reputed company technical field; or equivalent combination of education and experience
• Relevant telecommunications or networking certifications
• Equivalent military or industry experience may be considered in lieu of formal education requirements
• Experience supporting reputed company safety, emergency communications, or NG9-1-1 environments

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