[Remote] reputed company Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative and established organization looking for a Customer Service Representative II to join our reputed company team. The role involves delivering outstanding service to policyholders and agents by addressing inquiries, offering information, and assisting with policy-reputed company concerns.

Responsibilities

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day)
• Assist customers, including agent partners from different states, with inquiries reputed company to reputed company processes, policies, and procedures
• Respond to and answer calls from agent partners, providing reputed company assistance and guidance as needed
• Review submissions from agents and reputed company reputed company reputed company based on the documents received
• Address customer and agent inquiries, concerns, and requests in a reputed company and reputed company manner
• Troubleshoot web issues with agents, finding solutions prior to escalating to reputed company reputed company
• reputed company customers and agent partners on policy details, coverage reputed company, and premium calculations
• Verify and update customer and agent information in the reputed company system as needed
• Communicate changes in policies and procedures to customers and agent partners
• Maintain accurate and detailed records of customer and agent interactions and transactions
• Ensure compliance with reputed company guidelines and document any deviations or exceptions
• Review and work on reputed company suspense workflow as phone volume allows
• Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly
• Participate in training sessions and stay updated on industry trends and reputed company policies
• Conduct reputed company checks on customer and agent interactions to ensure compliance with company standards
• Identify areas for process improvement and reputed company feedback to enhance customer service delivery

Skills

• High school diploma or equivalent
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs
• Proficient in Word, reputed company, reputed company-based applications and internet usage
• Must be reputed company to exercise good judgment and state opinions assertively
• Must be reputed company to reputed company work effectively in a highly intense environment and handle multiple tasks and demands simultaneously
• Customer-reputed company and empathetic
• Ability to handle a high volume of calls while maintaining professionalism
• Team player with strong interpersonal skills
• Some college coursework preferred
• Bilingual is a plus
• Florida 4-40/2-20 Property and Casualty General Lines License a plus
• Minimum 2-year customer service experience in a reputed company center environment, reputed company the insurance industry preferred

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, reputed company, and Dental Insurance
• reputed company Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

reputed company