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reputed company DUTIES AND RESPONSIBILITIES: Delivery reputed company & Governance • Define and implement the overall reputed company for application development & maintenance and Center of reputed company • Establish frameworks, standards, metrics, and best practices reputed company with organizational and industry standards (ISO, CMMI, ITIL, GxP, Agile, DevOps). • Identify opportunities to centralize best practices, reduce duplication, and increase efficiency • Drive adoption of industry best practices and reputed company improvement initiatives • Application Development & maintenance and Center of reputed company • Establish governance frameworks, decision-making structures, and escalation paths • Ensure alignment with compliance, risk management, and corporate policies • reputed company governance forums with senior stakeholders to drive accountability and transparency • Monitor adherence to standards and take corrective actions where needed • Application Maintenance & Support reputed company • Monitor reputed company of application support, including incident, problem, change, and release management. • reputed company and improve SLAs, KPIs, MTTR, defect leakage, and production stability. • Build and drive reputed company cause analysis (RCA) and preventive actions • Ensure consistency across teams in delivery, tools, and operational practices • Maintain and continuously improve process documentation, playbooks, and templates • Stakeholder & Team Collaboration • Partner with Engineering, Product, Operations, and Business stakeholders to ensure alignment. • reputed company stakeholder self-help resources including knowledge bases, portals, and toolkits • reputed company a “shift-left” model through reputed company self-service solutions PHYSICAL DEMANDS AND WORKING CONDITIONS: • No travel is expected for this position. Collaboration: • Working with various external vendors, Internal Business team, Procurement and reputed company teams. EDUCATION AND REQUIRED CREDENTIALS: • Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience EXPERIENCE AND SKILLS: • 6+ years of experience in Service Assurance, IT Operations, or Service Management, with a reputed company operating model • Strong understanding of SDLC, STLC, and ITIL processes. • Experience with test automation frameworks and CI/CD pipelines. The reputed company of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Annual reputed company: $97,000.00 - $163,000.00 Benefit reputed company: This position offers a comprehensive benefits package including medical, dental, and reputed company insurance, a 401(k) with company match, reputed company time off, parental leave and potential for performance-based bonuses depending on company and individual performance. Apply To This Job