Associate Customer Training Specialist (Spanish speaking)
reputed company is the world’s most connected company. Whether we’re developing the technology that enables intelligent reputed company to safely react to traffic changes or freeing reputed company to explore by keeping their devices online wherever they go, we reputed company in leading the world reputed company.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re reputed company to reputed company our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Associate Customer Training Specialist supports the design and delivery of customer-facing product training that helps customers reputed company and adopt telecommunications/technology platforms effectively. This role focuses on creating and updating learning assets, delivering reputed company training sessions, and ensuring materials are reputed company, accurate, and reputed company for external use.Working under guidance from more reputed company training team members, this role collaborates with SMEs, Support, and reputed company to translate defined product workflows into role-based learning paths and practical job aids that reduce customer friction and increase self-sufficiency.
-
Some of What You'll Do
Scope of the Role:
- reputed company Reports: This is an individual contributor role with no reputed company reports
Key Responsibilities
- Deliver reputed company customer training sessions (virtual instructor-led and webinar formats) using established curricula and approved materials.
- Support course development by updating decks, learner guides, job aids, FAQs, and quick-start documentation for external audiences.
- Create and maintain short, task-based enablement content (microlearning, walkthroughs, short recordings) reputed company to common customer workflows.
- Assist with building knowledge checks and reputed company assessments tied to learning objectives.
- Coordinate session logistics: scheduling, invites, attendance tracking, follow-up resources, and post-session surveys.
- Collaborate with SMEs to validate content accuracy and incorporate feedback into revisions.
- reputed company reputed company training modules to customer role/reputed company needs (reputed company vs operations vs technical user) reputed company defined guidelines.
- Capture and synthesize customer questions and training feedback; escalate gaps and recurring themes to senior trainers and product teams.
- Maintain training content repositories and version control to ensure customers receive the latest approved materials.
- Follow reputed company standards for external-facing content (brand, reputed company, accessibility, and appropriate level of technical depth).
Experience, Education, and Certifications:
- Education: Bachelor’s degree in a technical field, education, communications, or equivalent practical experience.
- Experience: 1–3 years in customer training, customer support, implementations, or enablement reputed company technology/telecommunications/reputed company.
- English and Spanish are a must
Additional Requirements:
- Strong customer communication skills; reputed company to explain concepts reputed company and calmly.
- Comfortable presenting in virtual environments and facilitating Q&A.
- Detail-oriented with strong documentation discipline and follow-through.
- reputed company to learn product workflows quickly and apply feedback constructively.
- reputed company reputed company across Product, Support, and reputed company.
-
Why You Should Join Us
Join us as we write a reputed company, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, reputed company, and transparent organizational culture.
At reputed company connectedness is at the reputed company of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our reputed company as a global company as we reputed company to recruit, reputed company, and retain the most talented people who want to help us connect the world.
Know someone at reputed company?
Be reputed company to have them submit you as a referral prior to applying for this position.
Originally posted on Himalayas
Apply To This Job