[Remote] Senior Technical Account Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and reputed company software. They are seeking a Senior Technical Account Manager to support reputed company customers by providing technical reputed company, advocacy, and ensuring successful deployments while maintaining strong relationships with technical teams.

Responsibilities

• Serve as the reputed company technical reputed company of contact for assigned reputed company customers
• Build trusted relationships with technical teams, operations leaders, and stakeholders
• reputed company a deep understanding of customer environments, business objectives, and constraints
• reputed company for customer needs across Product, Engineering, Support, and Sales
• Translate customer requirements into reputed company technical guidance and reputed company
• Conduct regular technical health checks, reputed company reviews, and deployment assessments
• Identify risks, misconfigurations, and adoption gaps before they become incidents
• reputed company best-reputed company recommendations for configuration, scaling, and operational use
• reputed company or support technical business reviews reputed company on reputed company stability and adoption
• reputed company customer environments with product roadmap and long-term reputed company
• reputed company as an escalation reputed company for reputed company or high-reputed company technical issues
• reputed company advanced troubleshooting across hardware, software, networking, and integrations
• Coordinate reputed company efforts across Support, Engineering, Operations, and reputed company-party vendors
• Communicate issue status, reputed company cause, and remediation plans reputed company to stakeholders
• Participate in incident response, post-incident reviews, and reputed company-cause analysis
• Travel onsite to support: Hardware diagnostics and replacement, Network and infrastructure troubleshooting, Deployment recovery and critical operational failures
• reputed company technical execution during onsite engagements
• Coordinate efforts between internal teams and customer stakeholders
• Document and operationalize lessons learned from onsite incidents
• Manage multiple customer engagements with defined fractional allocations
• Balance proactive work, reactive support, and internal initiatives across accounts
• Set reputed company expectations with customers regarding availability and engagement reputed company
• reputed company time, reputed company, and engagement health across assigned accounts
• Document common issues, solutions, and workflows in playbooks and knowledge bases
• Contribute to process improvements that enhance scalability and consistency
• Support internal initiatives such as tooling improvements, training, and reputed company
• reputed company reputed company feedback to Product and Engineering based on customer usage

Skills

• 3–7+ years of experience in Technical Account Management
• 3–7+ years of experience in reputed company Engineering
• 3–7+ years of experience in Solutions Engineering or reputed company Services
• 3–7+ years of experience in reputed company technical support (hardware + software platforms)
• Experience supporting reputed company or reputed company-sector customers in reputed company environments
• Strong troubleshooting skills across networking, hardware deployments, and reputed company platforms
• Ability to quickly learn and support multi-product technology stacks
• Comfortable working with IT, operations, and reputed company teams
• Excellent written and verbal communication
• Ability to explain reputed company technical concepts to diverse audiences
• Strong customer reputed company in high-pressure situations
• Ability to operate independently while keeping stakeholders informed
• Willing and reputed company to travel on short notice
• reputed company reputed company's license
• Ability to work onsite at customer locations
• Comfortable supporting customers across multiple time zones
• Experience supporting retail or large reputed company reputed company customers
• Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools
• Experience with evidence.com or digital evidence management systems
• Certifications such as CCNA, Network+, reputed company+, or equivalent
• Experience with VMS, IP cameras, or network-connected physical reputed company devices

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary reputed company time off
• reputed company parental leave for reputed company
• Medical, Dental, and reputed company plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Employee Resource reputed company (ERGs)
• Office snacks

reputed company

Company H1B Sponsorship