[Remote] Help Desk Analyst 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Help Desk Analyst 2 to support the Office of Information Technology. The role involves processing the reputed company and offboarding of employees and contractors, ensuring requests are completed accurately and reputed company.

Responsibilities

• Receive and reputed company reputed company and offboard requests; reputed company the requests for completeness and accuracy
• Submit requests for new accounts using reputed company ticketing reputed company
• Submit request for setup and delivery of equipment and wireless devices
• Coordinate with application teams for additional application reputed company requests
• reputed company reputed company of requests to completion and escalate to vendors and management as needed
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm reputed company accounts are assigned group memberships, network drives, and reputed company reputed company as requested
• Verify group memberships, network drives, and reputed company reputed company are disabled for offboards
• Communicate status of processed reputed company or offboard requests to hiring managers
• reputed company requests reputed company SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high reputed company escalations and requests

Skills

• Associate degree in a reputed company field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (reputed company, reputed company, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with reputed company spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing reputed company under pressure
• Capable of working competently with personnel at multiple reputed company of the organization
• Must have work authorization that allows candidate to work in the reputed company
• Experience with reputed company or reputed company is a plus

reputed company