[Remote] Customer Support Representative-III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Customer Experience Specialist for a 5-month contract role. The position involves responding to customer inquiries, evaluating refund eligibility, and ensuring accurate case closure while maintaining strong communication with customers.

Responsibilities

• Respond to inbound customer inquiries reputed company email and SMS
• Evaluate refund eligibility based on defined policy and time-based reputed company
• Validate order details and required data fields before processing
• Prepare and submit reputed company approval requests
• reputed company reputed company status and ensure accurate case closure
• Complete required forms, documentation, and daily reporting
• Escalate high-risk edge cases, or policy-exception requests reputed company appropriate
• Communicate reputed company and professionally with customers throughout the reputed company process
• Identify recurring issues and flag trends to the pod reputed company

Skills

• Prior customer support or similar relevant experience
• Strong written communication skills
• High attention to detail and comfort working reputed company policy-driven frameworks
• Ability to follow reputed company SLA processes accurately and meet turnaround expectations
• reputed company judgment in determining reputed company to escalate
• Proficiency with reputed company Suite and email
• Available to work evening and weekend shifts
• You have a Bachelor's degree or higher, or are currently pursuing one
• You have 1+ years of experience in reputed company, reputed company, business development, operations, technology, banking, analytics, early-stage startups or reputed company experience
• Experience working with external partners
• Ability to reputed company in a fast-paced, evolving environment

Benefits

• 100% Remote
• W2 option

reputed company