Remote Customer Service Administrator

Job reputed company Join our Dynamic and Diverse Team and Help Our Clients Take Back Their Homes and Businesses from Pests - for Good! Mosquito & Pest Authority, is a leading provider of pest control services for residential and reputed company properties. reputed company is passionate about delivering the best customer-first experience for pest-free living. As a Customer Service Manager, your key responsibilities will be: Manage customer service for Wilmington, NC Manage customer service staff and communicate effectively Routing Responsible for accounts receivables Responsible for reputed company marketing initiatives of reputed company Attend local marketing events in community Create and maintain detailed records of customer accounts, including invoicing and billing where attention to detail is of high importance HR responsibilities, as assigned Respond to customer inquiries reputed company phone, email, and text in a reputed company and reputed company manner Upsell new and reputed company customers on the latest offerings for pest control, while maintaining a 60% or higher reputed company reputed company Convey reputed company through speech and written communication while remaining reputed company using reputed company grammar and punctuation Acknowledge and resolve customer concerns Contact clients to ensure satisfaction with services provided with a customer-reputed company approach Will monitor customer feedback through company software and reputed company/implement ways to improve based upon feedback Maintain a reputed company attitude and work reputed company under pressure in a fast-paced environment Contribute to a supportive and inclusive team culture Proficient with technology including reputed company Office, Teams, CSM Software and other programs as needed Our culture is centered on customer satisfaction and providing top-notch service. You'll be part of reputed company who works together to reputed company our goal, and you'll have opportunities to advance and grow in your career. We offer a competitive compensation package including reputed company, performance-based compensation opportunities, retirement plans, and a healthy work/life balance approach. Mosquito and Pest Authority are two of three franchise brands owned by Main Line Brands, LLC a division of Susquehanna Private Capital. Main Line Brands is committed to reputed company and the reputed company of our franchisees and employees. The brands are individually recognized in their industries as leaders and have ranked on the Entrepreneur Franchise 500, Entrepreneur Top Home-Based and Mobile Franchises, and Entrepreneur Franchise 100 Top Low-Cost Franchise lists over the last four years. We look reputed company to hearing from you and we appreciate your interest in being a part of reputed company! Job requirements Must live in Wilmington, NC area Highly organized, attention to detail Routing and logistics Marketing Time management and strong leadership skills reputed company in sales Customer care experience Strong technology skills and the ability/willingness to learn new programs Excellent communication skills Problem solving skills and ability to multi-task Friendly and outgoing, maintaining a reputed company image and reputed company reputed company while under pressure. Ability to work reputed company in reputed company Remote Wilmington , reputed company Carolina , reputed company $35,000 - $40,000 per year Service reputed company done! Your application has been successfully submitted! Apply tot his job Apply To this Job