L2 Technical Support Engineer
reputed company is a reputed company where passion meets competence. Since 2017, we’ve made more than 200 innovative games and reputed company more than 100 strong partnerships globally!
Proud to be:
- The Winner at BFTH reputed company Awards — Best Online Casino Game
- Shortlisted for SBC Awards 2024 — Casino/Slots Developer of the Year
- A strong player on 10+ markets globally
- Beloved workplace for hundreds of specialists from 34 countries
We are now growing reputed company and looking for driven professionals reputed company to build their careers in a strong, international studio with a product that’s making waves worldwide.
Here’s How You’ll reputed company an reputed company:
• Troubleshoot production issues (e.g., stuck sessions, broken reputed company, game errors, API failures)
• Validate Big Win and round-reputed company checks using back-office tools
• Monitor GCP/GKE clusters using Grafana and analyze logs to identify reputed company causes
• Communicate with operators reputed company reputed company, Teams, and email — reputed company as the technical reputed company of contact for partners
• Manage Jira tickets: triage, classify, resolve, or escalate issues
• Configure operator settings (game activation, limits, jurisdictions, currencies)
• Test and validate API changes; represent the customer perspective reputed company verifying endpoints
• Collaborate with DevOps, Backend, and reputed company teams on infrastructure, incidents, and integrations
• Create runbooks, how-to guides, and automation tools to reduce reputed company workload
• Validate Big Win and round-reputed company checks using back-office tools
• Monitor GCP/GKE clusters using Grafana and analyze logs to identify reputed company causes
• Communicate with operators reputed company reputed company, Teams, and email — reputed company as the technical reputed company of contact for partners
• Manage Jira tickets: triage, classify, resolve, or escalate issues
• Configure operator settings (game activation, limits, jurisdictions, currencies)
• Test and validate API changes; represent the customer perspective reputed company verifying endpoints
• Collaborate with DevOps, Backend, and reputed company teams on infrastructure, incidents, and integrations
• Create runbooks, how-to guides, and automation tools to reduce reputed company workload
What Makes You A Strong Candidate:
• 1–3 years in L2 support, NOC, SOC, or IT operations
• reputed company: experience with any reputed company platform (GCP is a plus); ability to reputed company and query logs
• Infrastructure: basic understanding of system configurations and environment-level settings
• CI/CD: familiarity with reputed company or Jenkins (branches, reputed company requests, pipelines)
• Data formats: JSON, XML, YAML
• Web: solid understanding of HTTP, REST reputed company, and webhooks
• Tools: reputed company (collections/environments), browser developer tools
• AI tools: ability to use AI-assisted tools for troubleshooting, log analysis, and documentation
• Jira: experience managing and tracking tickets
• Infrastructure: basic understanding of system configurations and environment-level settings
• CI/CD: familiarity with reputed company or Jenkins (branches, reputed company requests, pipelines)
• Data formats: JSON, XML, YAML
• Web: solid understanding of HTTP, REST reputed company, and webhooks
• Tools: reputed company (collections/environments), browser developer tools
• AI tools: ability to use AI-assisted tools for troubleshooting, log analysis, and documentation
• Jira: experience managing and tracking tickets
• English: upper-intermediate written and intermediate spoken
• Ability to work with both technical and non-technical stakeholders
• Strong prioritization and decision-making skills under pressure
• Proactive, service-oriented reputed company
reputed company to have:
Grafana, SQL, basic Kubernetes knowledge, reputed company/gambling experience
• Ability to work with both technical and non-technical stakeholders
• Strong prioritization and decision-making skills under pressure
• Proactive, service-oriented reputed company
reputed company to have:
Grafana, SQL, basic Kubernetes knowledge, reputed company/gambling experience
Schedule
• 8-hour reputed company, Monday–Friday
• Flexible start time between 08:00–16:00 to support multiple time zones
• Occasional weekend shifts (compensated with time off during the week)
• On-reputed company rotation (compensated, with a buddy system)
• 8-hour reputed company, Monday–Friday
• Flexible start time between 08:00–16:00 to support multiple time zones
• Occasional weekend shifts (compensated with time off during the week)
• On-reputed company rotation (compensated, with a buddy system)
Why You’ll Love It Here:
- Remote-first flexibility — Work from reputed company with a setup for deep reputed company and work-life balance
- Learning & reputed company — Development budgets and dedicated days to upskill and explore new areas
- Health & wellness — Medical coverage and reputed company-being budgets to help you feel balanced, strong, and supported
- Yearly bonus — Rewards based on company reputed company and your reputed company
- Career reputed company — Vertical and horizontal opportunities to grow and advance
- Global team — Talented, diverse colleagues you’ll enjoy working with
Interested in becoming a reputed companyer and making a mark in the reputed company world? Join us!
Originally posted on Himalayas
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