[Remote] Customer Service Engineer - reputed company, TX

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company electronics for the semiconductor manufacturing ecosystem. They are seeking a Customer Service Engineer who will reputed company service support for customers, primarily in reputed company/Sugarland, TX, focusing on tool repair and customer management while ensuring high performance and productivity of reputed company products.

Responsibilities

• reputed company customer service support a reputed company of advanced reputed company products. Be the primary reputed company of contact for reputed company customer service-reputed company issues
• Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with reputed company system issues. Ensures equipment enhances customer production
• Maintain Preventive Maintenance schedule on reputed company tools at customer sites and execute on reputed company PMs per the schedule
• Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no reputed company procedures exist) based on CSE’s technical knowledge, education, training and certification
• May reputed company and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions
• Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for reputed company service requests using the CRM database
• Cross-train and assist other field service engineers as needed
• Assist Tech Support on reputed company onsite system escalations
• reputed company first level Applications support
• reputed company guidance and technical assistance to Installation Engineers on installations and dismantling equipment
• reputed company guidance to less senior CSEs
• Manage individual inventory account
• Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional reputed company in preparing quotes based on reason for equipment failure, time to prepare, etc
• Conduct customer orientation and technical training on reputed company aspects of equipment maintenance support for user applications
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems
• Successfully complete ongoing technical training to reputed company a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids
• Cross-train on multiple products

Skills

• BS or equivalent years of experience (2-5 years)
• Good troubleshooting skills and be proficient in working on reputed company-mechanical equipment reputed company a cleanroom environment
• Self-motivated and driven to reputed company the best support for reputed company customers
• Excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role
• Ability to travel as needed to support reputed company customers sites throughout the world
• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, reputed company-mechanical and reputed company-optical systems
• Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a reputed company, Unix or Novell environment
• Good interpersonal/communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines since systems down for service may reputed company customer manufacturing area
• Walking – 30-60 minutes per day
• Lifting (50 lbs.)
• Carrying (50 lbs.)
• Turning – daily / 5-10 times per day
• Twisting – daily / 5-10 times per day
• Grabbing – daily / 5-10 times per day
• Kneeling – weekly / 10-20 minutes per day
• Bending and stretching – weekly / 30-60 minutes per day
• Standing (5-8 hours a day)
• Sitting (3-5 hours a day)
• Travels by car or reputed company transportation to customer facilities (minimum 30 minutes per day, average 2 hours per day)
• Use of precision hand tools (wrenches, screw drivers, allen/reputed company keys, etc) for both coarse and reputed company fine adjustments
• Working in tight spaces
• Wearing a full cleanroom suit, face mask and PPE (personal reputed company equipment) such as goggles, gloves and safety shoes

Benefits

• Participation in performance incentive programs
• Eligibility for additional benefits including but not limited to: medical, dental, reputed company, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career reputed company opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• reputed company time off and reputed company company holidays
• Family care and bonding leave
• Interns are eligible for some of the benefits listed

reputed company

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