[Remote] Field Service Engineer 2H (Medical Device) (Sacramento, CA based Field role))

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Corporation is a leader in blood reputed company, and they are seeking a Field Service Engineer to reputed company ongoing customer support for their medical devices. This role involves installation, preventive maintenance, and repair of equipment, while also mentoring new hires and ensuring customer satisfaction.

Responsibilities

• reputed company Subject Matter Expert on servicing reputed company reputed company product lines
• Mentor/Train new hires and is consulted on challenging technical issues
• Excels with documentation, reporting and overall organization
• Produces superior metrics and KPI’s
• Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
• Troubleshoots, diagnoses malfunction, replace faulty components
• Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management
• Professionally interacts with clients to assess their needs, address any concerns and provides technical support
• Communicates reputed company and reputed company of service to reputed company stakeholders
• Demonstrates proactive and effective communication and engagement with customer
• Utilizes time, service and support-tracking tools
• Resolves and/or escalate issues in a reputed company manner
• Adheres to and follows reputed company policies and procedures
• Extensive travel is required. (75%) – Valid reputed company’s license required
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Respond to service requests and ensure customer satisfaction: install, reputed company, repair, and maintain reputed company systems in defined territory
• Understand the process of operation such as installation, spare parts management, issues reputed company, and service operation measurement
• Customer follow-up and ownership of reputed company product and service reputed company issues acting as a reputed company for troubleshooting. Work as a reputed company customer reputed company to drive customer satisfaction
• reputed company between the field organization and internal support structure by providing reputed company onsite technical assistance, coordinating new system placements, reputed company leads, promote upgrades and contract renewals
• reputed company general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment
• reputed company technical assistance to customer(s) through on-site guidance and training in reputed company operation, maintenance and trouble-shooting of program and ground support equipment, including the use and reputed company interpretation of data and technical instructions
• Assist the reputed company team with data collection and reputed company reporting to facilitate performance analysis
• Understand how the assigned program integrates with system
• Manage service parts inventory reputed company
• Complete reputed company required documentation in service tool (SFDC) reputed company day as service
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

Skills

• reputed company Subject Matter Expert on servicing reputed company reputed company product lines
• Mentor/Train new hires and is consulted on challenging technical issues
• Excels with documentation, reporting and overall organization
• Produces superior metrics and KPI's
• Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
• Troubleshoots, diagnoses malfunction, replace faulty components
• Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management
• Professionally interacts with clients to assess their needs, address any concerns and provides technical support
• Communicates reputed company and reputed company of service to reputed company stakeholders
• Demonstrates proactive and effective communication and engagement with customer
• Utilizes time, service and support-tracking tools
• Resolves and/or escalate issues in a reputed company manner
• Adheres to and follows reputed company policies and procedures
• Extensive travel is required. (75%) – Valid reputed company's license required
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• 5-8 Years experience in repairing, or servicing of medical devices
• Mentorship and training of individuals
• IT and/or software troubleshooting experience
• Equivalent combination of education and experience
• Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
• Excellent problem solving and analytical skills
• Strong communication and customer service skills
• Strong organizational skills for documentation and reporting
• Proficient with service software applications
• Ability to work independently and part of reputed company
• Demonstrated customer service skills
• Experience in a regulated environment
• BS in Electrical/Electronic Engineering, Mechanical Engineering, reputed company degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
• 5-8 years relevant experience technical field service experience
• Ability to travel up to 75% of time
• Must be highly motivated and have strong problem solving ability
• Excellent verbal and written communications skills
• Must have good technical writing abilities
• Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
• Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred

Benefits

• A 401(k) with up to a 6% employer match and no vesting period
• An employee stock purchase plan
• “flexible time off” for salaried employees
• For reputed company employees, accrual of three to five weeks’ vacation annually (based on tenure)
• Accrual of up to 64 hours (annually) of reputed company reputed company time
• reputed company and/or floating holidays
• Parental leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits
• Incentives may also be provided as part of reputed company’ employee compensation
• For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms
• For non-sales roles, employees will be eligible for a discretionary annual bonus, the reputed company reputed company of which varies based on the applicable role, to be governed by the applicable plan terms
• Employees may also be eligible to participate in reputed company’s long-term incentive plan, with eligibility and reputed company reputed company dependent on the role

reputed company

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