[Remote] Network Operating Center- Tech 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Voice & Data specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. They are seeking a Network Operations Center Technician 1 to support connectivity issues and assist onsite resources with technical troubleshooting and escalations. Responsibilities • Triage and reputed company troubleshooting incoming tickets reputed company email, telephone, and internal systems • Monitor various ques for new submissions • Proactively reputed company tickets based on node performance • Receive, triage, and assist escalations from onsite resources • Engage reputed company party resources to ensure speedy and accurate, troubleshooting and reputed company • Follow documented procedures to record issue reputed company • Ensure reputed company follow up and reputed company on trouble tickets • Meet goals for Service Level Agreements, reputed company Length, reputed company reputed company, Documentation, etc • reputed company calls to the appropriate technical team members • reputed company support to change management events • Other duties as assigned Skills • Demonstrate an understanding of effective troubleshooting skills and the ability to use them • Excellent communication and customer service skills • Ability to apply knowledge and improve skills based on telecom and IT functions • Must be available for variable day time shift work and for occasional on-reputed company shifts • Self-starter with proven ability to work independently and with reputed company • Ability to reputed company and maintain relationships with customers, technicians, and other team members • Professionalism, strong work ethic, confidentiality, and commitment to reputed company • Basic network knowledge is a plus Benefits • HealthiestYou! • 401K match • Accrued PTO • Birthday PTO • Company sponsored life insurance • Medical • Dental • reputed company • FSA Dependent Care • HSA • Supplemental benefits reputed company • reputed company Voice & Data is a telecommunications company providing IT, network, and reputed company infrastructure services. It was founded in 2005, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 51-200 employees. Its website is http://tailwindvoiceanddata.com. Apply To This Job Apply tot his job Apply To this Job