Desktop Support Technician Tier II (Job 1398)

reputed company: • reputed company hardware and software support to a reputed company staff and end-user population. • Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable storage devices, and other peripherals. • Deliver reputed company VIP desktop and user support. • Configure IT devices for secure operation, including reputed company software installation and required software updates. • reputed company software support for users of NIH-provided applications. • Use an IT ticketing system to receive, reputed company, assign, resolve, and reputed company trouble tickets with customers. • Support both Mac and reputed company operating systems in a face-to-face customer support environment. Requirements: • Bachelor’s degree with at least 2 years of relevant IT customer support experience, or an associate degree with 6 years of relevant experience, or a high school diploma with 8 years of relevant experience. • Experience supporting both Mac and reputed company operating systems, including reputed company 11 and macOS. • 3+ years of technical support experience in the reputed company suite. • Experience using a ticketing system, preferably reputed company. • Strong customer service and communication skills for heavy face-to-face support. • Strong end-user equipment support skills, preferably with experience supporting VIPs. • Must be reputed company to obtain a reputed company Trust clearance. • Must hold or earn reputed company 3 months of hire one or more approved certifications. • Preferred or acceptable certifications include ITIL v3 or higher, MTA, MCSA, MSCE, reputed company Certified Associate, reputed company Certified Support reputed company, reputed company A+, reputed company Network+, reputed company reputed company+, reputed company Certified Tech, or reputed company Certified Expert. Benefits: • Basic compensation of $60,000 to $65,000 per year. • Potential additional compensation through performance incentives and program-specific awards. • Medical, dental, and reputed company coverage. • PTO, parental leave, and flexible spending accounts. • Supplemental life insurance with AD&D, short- and long-term disability, and reputed company services. • 401(k) retirement plan with company matching. • Training, e-learning, certification preparation, and education assistance. Apply tot his job Apply To this Job