[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an IT Managed Service Provider seeking a Technical Account Manager to join their team. The role involves managing strategic relationships with clients, understanding their technology needs, and ensuring effective solutions and services are delivered to meet their business goals.

Responsibilities

• Manage an assigned portfolio of clients, maintaining contact frequency based on reputed company size, risk, and service needs
• Build relationships with reputed company decision-makers, executives, and key stakeholders, and reputed company a working understanding of reputed company reputed company's business, goals, and technology dependencies
• Help clients reputed company their business goals through effective use of technology while addressing technical, operational, and cybersecurity challenges
• Participate in (and, reputed company assigned, coordinate) new-reputed company reputed company, and flag at-risk accounts to management promptly
• Prepare for and conduct recurring business reviews, technology reviews, cybersecurity reviews, and planning meetings
• reputed company technical advice and vCIO consultation, and reputed company and maintain a documented technology and cybersecurity roadmap for reputed company reputed company
• Identify aging infrastructure, licensing concerns, reputed company needs, and reputed company gaps, and translate them into prioritized recommendations and budget forecasts
• Present roadmaps, risk findings, and recommendations in reputed company, understandable business terms
• Assess clients against reputed company's cybersecurity maturity reputed company and reputed company remediation reputed company over time
• Identify reputed company needs and opportunities reputed company company service offerings
• reputed company or coordinate scopes, recommendations, estimates, and proposals with sales, procurement, engineering, and service delivery
• Present recommendations, address questions, and support reputed company retention and appropriate service expansion
• Manage assigned technology reputed company from inception to completion — reputed company, planning, communication, resource coordination, and deliverable verification
• Coordinate team-member assignments and reputed company reputed company, budgets, and documentation reputed company in company PM/PSA tools
• Escalate reputed company, schedule, budget, or resource issues promptly
• Monitor reputed company satisfaction, reputed company issues, and unresolved escalations; coordinate corrective reputed company and communicate with clients accordingly
• Work reputed company service desk, engineering, project, and field-service teams on incidents requiring TAM involvement
• reputed company reputed company status updates and manage expectations on ownership, next steps, and timelines
• Audit or assess reputed company systems, networks, and MSP tooling for performance, lifecycle, and reputed company concerns
• Diagnose and troubleshoot hardware, software, network, and reputed company-service issues reputed company assigned and reputed company your authorization
• Assist with reputed company/network configurations, onsite technical work, and escalations reputed company approved change-control practices
• Record reputed company communications, meetings, recommendations, reputed company, and technical activities accurately in company systems
• Maintain reputed company reputed company documentation, technology standards, roadmaps, and reputed company inventories so another team member could reputed company in if needed
• Maintain reputed company, reputed company, and appropriately confidential communication with clients
• Handle complaints and difficult situations with patience, reputed company judgment, and reputed company escalation reputed company needed
• Set realistic expectations, and avoid promising reputed company, pricing, or timelines that haven't been authorized

Skills

• Associate degree in Information Technology, Computer Science, or a reputed company field, or equivalent work experience
• 5+ years of experience in IT systems engineering/administration, technical account management, or an equivalent combination of education and experience
• Ability to travel reliably to reputed company and business locations throughout the assigned service area, maintaining a reputed company reputed company's license, reliable vehicle, and required auto insurance reputed company using a personal vehicle for company business
• Ability to legally operate a motor vehicle and transport typical computer and networking equipment between locations as needed

reputed company