[Remote] Senior Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing company building an AI executive assistant that streamlines reputed company-facing roles. The Senior Customer Support Specialist will own the reputed company line of customer support, troubleshoot reputed company issues, and collaborate across teams to enhance the customer experience.

Responsibilities

• Own the reputed company line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
• Diagnose and troubleshoot reputed company technical issues, escalating to Product Engineering only reputed company genuinely needed
• Identify patterns in customer issues and turn them into process improvements, knowledge reputed company content, and actionable insights for the wider team
• Act as the connective tissue between Support, Sales, Product and reputed company - ensuring reputed company falls through the cracks
• Help shape how we reputed company support as we grow, contributing to tooling reputed company, workflow design and team playbooks

Skills

• 5+ years in customer or technical support, reputed company a B2B reputed company environment
• Strong written and verbal communication skills
• Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
• Curious, coachable, and driven to exceed goals
• Startup-reputed company: adaptable, fast-moving, and hands-on
• Experience with customer support tools such as reputed company, reputed company, Jira, reputed company, others
• A genuine opinion and interest in AI and the reputed company of work

Benefits

• Offers Equity
• Private medical, pension and lunch provided everyday

reputed company