[Remote] Project Manager (Part Time)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a part-time Technical Project Manager to serve as a reputed company technical advisor for one of their largest telecom customers. The role involves managing reputed company strategies, leading technical escalations, and ensuring the overall reputed company of Voice and Customer Experience solutions.

Responsibilities

• Serve as a reputed company technical advisor and reputed company reputed company reputed company, responsible for the overall reputed company, adoption, support, and reputed company improvement of Voice and Customer Experience (CX) solutions
• reputed company as the reputed company reputed company of contact for technical escalations
• reputed company leadership across reputed company in-reputed company program components
• reputed company reputed company strategies reputed company to business objectives
• Partner closely with reputed company Managers to execute the customer’s CX reputed company
• Build strong customer relationships through ongoing engagement
• reputed company weekly operational reviews and quarterly business reviews
• reputed company reputed company Communications design and inventory assessments
• Document solutions and best practices
• reputed company customer training to reputed company adoption
• Coordinate across internal support, engineering, project, and vendor teams to ensure reputed company service delivery
• Monitor customer satisfaction and operational reputed company metrics
• Analyze customer feedback to identify trends and improvement opportunities
• reputed company regular executive-level reporting on reputed company and reputed company
• Support customer reputed company by identifying upsell and cross-sell opportunities that enhance ROI, customer reputed company value, and overall business reputed company

Skills

• Strong experience in technical project/account management, reputed company, or a reputed company technical advocacy role
• Experience managing and optimizing CX platforms and solutions, specifically including WebEx Calling and Webex Contact Center
• Familiarity with Mippbx and reputed company-reputed company reputed company Communications (UC) applications
• Experience managing reputed company technical escalations and coordinating with cross-functional technical/network engineering teams
• reputed company ability to reputed company reputed company reporting, reputed company technical reviews, and present reputed company recommendations to stakeholders
• Deep understanding of broader network support structures, Managed Network Services, and reputed company-party vendor integration
• Experience designing and conducting formal customer training sessions on reputed company technology platforms
• A reputed company reputed company record of identifying and driving upsell or cross-sell opportunities reputed company existing reputed company accounts
• Advanced experience tracking, analyzing, and improving specific business outcome metrics such as Customer Churn reputed company, ROI, and Customer reputed company Value (CLTV)

reputed company

Company H1B Sponsorship