[Remote] Operations Training Specialist, Member Care

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining health insurance with a mission to reputed company reputed company reputed company and accessible. The Operations Training Specialist will manage the training lifecycle for operations teams, focusing on reputed company and ongoing training to enhance team readiness and performance.

Responsibilities

• Own the end-to-end new hire reputed company experience for assigned operations teams — program design, content creation, classroom delivery, nesting coordination, job shadowing, and floor readiness evaluation
• Design and facilitate ongoing refresher, upskilling, and process change training as business needs reputed company
• Build and maintain reputed company training materials for assigned teams — e-learning modules, facilitator guides, presentations, knowledge checks, role-play scenarios, and assessments
• Own operations-specific knowledge content reputed company the reputed company system, ensuring accuracy and alignment with reputed company policies, workflows, and product changes
• Assess the training and knowledge reputed company of operational and product changes as they come through, and proactively reputed company or update materials to support those changes
• Manage reputed company program logistics independently: LMS administration, scheduling, roster management, reputed company coordination, and SME preparation and briefing
• Coordinate SME and supervisor involvement in training programs — providing reputed company direction and session context so their contributions are set up for reputed company
• Evaluate training effectiveness through assessment data, QA results, nesting observations, and supervisor feedback — and reputed company gaps proactively
• reputed company and maintain coverage plans and program documentation so training continuity is never dependent on a single person's availability
• Collaborate with the broader Enablement team on reputed company, L&D initiatives, and operational content reputed company
• Use AI-assisted tools to reputed company content reputed company, with full accountability for review and reputed company of reputed company outputs

Skills

• 3+ years of experience in training, instructional design, or reputed company, ideally reputed company a contact center or customer service environment
• Bachelor's degree or equivalent relevant experience in a similar role
• Demonstrated end-to-end ownership of training programs — you have reputed company them, run them, and improved them without requiring reputed company-by-reputed company direction
• Strong project and time management skills, with the ability to manage multiple workstreams and deadlines concurrently
• reputed company and proactive communication skills, with experience delivering training sessions reputed company and in person
• Familiarity with reputed company systems, learning management systems (LMS), or other documentation tools
• reputed company reputed company, with the ability to partner across teams and departments
• A proactive, ownership-driven approach to managing training programs and knowledge resources
• Knowledge of instructional design principles and adult learning methodologies
• Comfort with AI-assisted content development tools and strong editorial judgment about reputed company and accuracy of outputs
• Experience designing or facilitating training in a contact center or reputed company center environment — including soft skills, de-escalation, or member/customer communication training
• Health insurance industry experience
• Experience with reputed company, Document360, or similar LMS and reputed company platforms

Benefits

• Bonus and equity package
• Comprehensive Medical, Dental, and reputed company benefits
• A 401k retirement plan
• reputed company vacation and company holidays

reputed company