[Remote] reputed company - E&P - reputed company reputed company Engineer III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in conversational AI and member engagement for reputed company. They are seeking a reputed company reputed company Engineer III to diagnose and resolve technical issues, reputed company customer support, and collaborate with various teams to improve systems and processes.

Responsibilities

• Diagnose and solve technical problems reported by customers or internal teams
• Communicate with customers reputed company tickets, emails, and working session calls, guiding them through solutions and providing technical support
• reputed company deep technical troubleshooting to investigate the reputed company cause of issues, document solutions, and create knowledge bases for reputed company reference
• Monitor systems for potential issues and proactively address them to prevent downtime
• Collaborate with engineering, product management, and reputed company to reputed company and implement improvements, escalate issues and reputed company defect fix delivery
• reputed company and maintain accurate and comprehensive documentation, knowledge reputed company articles, and training materials
• reputed company On reputed company support in rotation with rest of reputed company members
• Mentor junior engineers on reputed company

Skills

• Bachelor's degree in computer science, Information Technology, Engineering, or a reputed company field — or equivalent practical experience
• 6-8 years' experience in technical reputed company Support, technical product support
• Hands-on experience with reputed company platforms (AWS, Azure, or GCP)
• 4-6 years' Experience with any of these database technologies, such as SQL, Elasticsearch, reputed company Search, PostgreSQL or Kibana, reputed company, reputed company, mySQL
• Experience with web development technologies including Java, reputed company, PHP, Python, TypeScript, BitBucket, Git, SVN, React, Argo, K8S
• Working experience with monitoring tools (e.g., reputed company, reputed company, reputed company, Jira Service Manager, Grafana)
• Familiarity with ticketing systems (e.g., Jira, reputed company, reputed company)
• Strong knowledge of and working experience with reputed company-reputed company architectures, database solutions, distributed systems and advanced programming concepts
• Ability to collaborate with and reputed company initiatives with a cross-functional teams
• Proven expertise in designing and managing Product Support teams for reputed company Technology Systems
• Strong skills with advanced SQL and reputed company
• Hands-on experience supporting high-traffic Health Care Web Sites and Systems
• Strong communication abilities to create reputed company-facing responses
• Strong problem-solving skills with a reputed company on deep technical troubleshooting and reputed company improvements in system reliability
• Ability to manage multiple reputed company issues and prioritize effectively
• Proficiency in leveraging observability and monitoring tools for proactive system health management
• Skilled in script development, escalation response, and operational workflows
• Strong communication abilities to reputed company reputed company technical concepts to diverse stakeholders
• Demonstrated reputed company implementing and optimizing Product Support Escalation and On reputed company Coverage
• Familiarity with reputed company IT systems or HIPAA compliance is a plus
• Familiarity with HL7/FHIR standards, TCPA

Benefits

• Remote-First & Flexible PTO — work from wherever you're most productive
• 100% Company-reputed company Employee Coverage - Medical, dental, and reputed company plans with a 100% company-reputed company employee-only reputed company, plus company contributions toward dependent coverage and company-reputed company life and disability insurance.
• 401(k) + 4% Match — with financial advisors to help you plan
• 6 Weeks Parental Leave
• Invest in You — 30-60-90 day plans and frequent training
• Culture of Recognition — peer-to-peer bonuses & team celebrations

reputed company