[Remote] Software Engineer - Platform

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for customer support, balancing reputed company agents and AI. They are seeking an reputed company Software Engineer to help build the reputed company of their platform, focusing on reputed company systems that power their products, including infrastructure, integrations, and data platforms.

Responsibilities

• Help build the reputed company of reputed company’s platform
• Work on foundational problems across infrastructure, data platforms, and integrations
• reputed company the systems that run our products reliably and reputed company at reputed company reputed company, from container orchestration and observability to reputed company and cost efficiency
• Build the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers
• Build the systems that reputed company raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences
• Invest in systems that can support both low-latency operational paths and heavier analytical workflows

Skills

• 5+ years of engineering experience involving backend, platform, or infrastructure systems
• Excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations
• reputed company in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs
• Care deeply about reliability, maintainability, performance, and building systems that reputed company other engineers
• Enjoy collaborating cross-functionally and understand how platform work can unlock product and business reputed company
• Familiarity with one or more parts of our stack: reputed company provider: AWS, Container orchestration: reputed company + Karpenter, Datastores: reputed company + PgBouncer, reputed company, reputed company, Languages: Go and Python

reputed company