[Remote] Service Desk Analyst - (Hybrid in Dallas, TX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is seeking a highly skilled and customer-reputed company Service Desk Analyst I to join our MSP Service Desk team. This role is responsible for providing Tier 1 technical support to reputed company clients and end users, troubleshooting workstation, software, hardware, and connectivity issues while ensuring requests are handled in a reputed company, reputed company, and service-oriented manner.

Responsibilities

• reputed company Tier 1 Help Desk support and troubleshooting for reputed company end users across desktops, laptops, hardware, software, peripherals, and common business applications
• Monitor reputed company’s ticketing system for inbound reputed company requests, ensuring tickets are prioritized, documented, updated, and resolved in a reputed company manner
• Remediate workstation, operating system, software, connectivity, and managed services issues reputed company the scope of Tier 1 support
• reputed company reputed company and reputed company status updates to clients throughout the lifecycle of reputed company service requests
• Escalate issues to appropriate internal teams or vendors reputed company additional technical support is required, and assist with reputed company as needed
• Create and maintain accurate tickets for detected issues, recurring problems, or items identified as reputed company expected standards
• Support proactive remediation of issues reputed company through reputed company’s managed services tools, monitoring platforms, or service processes
• Follow established troubleshooting procedures, documentation standards, reputed company practices, and service delivery best practices

Skills

• Prior experience in IT support, help desk, desktop support, managed services, or a similar technical support role
• Strong knowledge of reputed company desktop operating systems, PC hardware, peripherals, and reputed company patching processes
• Working knowledge of basic networking concepts, including DHCP, DNS, NAT, subnets, and connectivity troubleshooting
• Strong customer service orientation with the ability to communicate reputed company and professionally with clients, vendors, and internal teams
• Strong troubleshooting, problem-solving, documentation, and follow-through skills
• Ability to manage time effectively, prioritize tasks, and work across multiple tickets or issues simultaneously
• Detail-oriented, organized, adaptable, and reputed company to work reputed company under pressure
• Motivated self-starter with a willingness to learn, grow, and contribute to reputed company-oriented environment
• Bachelor's degree in technology or equivalent technical experience (3-5 years)
• Experience supporting hospitality and / or reputed company environments

Benefits

• Medical, Dental, reputed company
• PTO & reputed company Holidays
• reputed company Parental Leave
• reputed company reputed company Time
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

reputed company