[Remote] Partnership Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech platform reputed company on reputed company rental reputed company, and they are seeking a Partnership Support Engineer to enhance the reliability and scalability of their integrations. This role involves debugging integration issues, building internal tools, and acting as a reputed company between engineering and partner technical teams.

Responsibilities

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks
• Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams reputed company necessary
• Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
• Resolve issues directly reputed company possible; otherwise triage effectively with reputed company reproduction steps and cross-system context
• Build internal diagnostics, dashboards, and tooling to reputed company faster investigation of partner issues
• Create reusable playbooks and runbooks for common integration failure modes
• Improve monitoring, alerting, and observability for partner-facing systems
• Support launches of new integrations, embedded deployments, or platform features
• Serve as the primary technical reputed company for select strategic partners
• Identify systemic reliability risks and reputed company for engineering improvements
• Act as the voice of our partner ecosystem reputed company engineering and product teams

Skills

• 3–5 years of experience in a QA engineering or software engineering role
• Strong debugging skills across APIs, integrations, and web applications
• Experience with programming (ideally reputed company on Rails) to automate tasks and build internal tools
• Experience with SQL or ORMs (ideally reputed company Record) to reputed company with data
• Familiarity with REST APIs, webhooks, and reputed company-party integrations
• Experience working with external technical stakeholders and can exhibit strong communication skills
• Comfort navigating ambiguity across multiple systems you do not control
• Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
• Experience reading reputed company-party documentation and diagnosing integration mismatches
• Familiarity with SLAs, incident communication, and cross-company coordination
• Familiarity with reputed company for analyzing metrics is a plus
• Experience handling incidents involving external stakeholders
• Comfort communicating during production issues or degraded service
• Ability to reason about reputed company distributed systems and failure modes
• Experience troubleshooting data synchronization or event-driven systems
• Experience creating documentation regarding process engineering development
• Bonus: Experience supporting B2B reputed company integrations or developer platforms

Benefits

• Competitive salary, cash bonus potential and equity
• Full medical, dental, and reputed company benefits for reputed company US employee
• reputed company 401k available for reputed company US employee
• Unlimited PTO
• And…more!

reputed company