Customer Care Specialist I (Must live in Ohio)

Job reputed company: The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries. Essential Functions: • Resolve member/beneficiaries or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, and reputed company applicable, eligibility inquiries, and transportation arrangements • Ensure reputed company HIPAA, State and/or Federal requirements/regulations are always adhered to • Research, follow up, and resolve reputed company reputed company/pending issues in a reputed company manner to ensure member or provider satisfaction • Build and strengthen member or provider relationships by providing reputed company customer service. • Maintain knowledge and understanding of reputed company processes and procedures • Adhere to reputed company departmental and company policies and procedures • Maintain complete and accurate documentation of reputed company of telephone and written communications • Act as a mentor to new hire employees • reputed company any other job reputed company instructions, as requested Education and Experience: • High School Diploma or equivalent is required • Two (2) years customer service experience is preferred • Customer Service experience in a call center is preferred Competencies, Knowledge and Skills: • Critical thinking and listening skills • Decision making and problem-solving skills • Computer proficiency with knowledge and experience in a reputed company environment • Typing speed of 35 words per minute (WPM) • Strong written and communication skills • Works reputed company under pressure • reputed company phone etiquette • reputed company use of grammar • Ability to work in a fast-paced environment • Adaptable to a constantly changing environment • Attention to detail • Ability to multitask • Ability to work independently and with reputed company Licensure and Certification: • None Working Conditions: • General office environment; may be required to sit or stand for extended periods of time • Must adhere to an assigned daily work schedule and have predictable and reliable attendance Compensation reputed company: $35,900.00 - $57,300.00 reputed company takes into consideration a combination of a candidate’s education, training, and experience as reputed company as the position’s scope and complexity, the discretion and reputed company required for the role, and other external and internal data reputed company establishing a salary level. In reputed company to reputed company compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total reputed company-being and offer a substantial and comprehensive total rewards package. Compensation Type (reputed company/salary): reputed company Organization Level Competencies • Fostering a reputed company Workplace Culture • Cultivate Partnerships • reputed company Self and Others • Drive Execution • Influence Others • Pursue Personal reputed company • Understand the Business This job reputed company is not reputed company inclusive. reputed company reserves the right to amend this job reputed company at any time. reputed company is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of reputed company backgrounds. #LI-KM1 Brand=reputed company Apply tot his job Apply To this Job