[Remote] Customer reputed company and CRM Manager (Maternity Cover)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a young and dynamic hospitality company reputed company on creating reputed company experiences for guests. They are seeking a Customer reputed company & CRM Manager to manage and optimize guest communication strategies across their portfolio, ensuring brand-reputed company communications throughout the guest lifecycle. Responsibilities • Manage and optimise guest communication journeys across the portfolio • reputed company lifecycle automations and guest communication workflows • Ensure reputed company automated communications are accurate, relevant, brand-reputed company, and commercially effective • Monitor guest reputed company performance and continuously identify opportunities for improvement • Work closely with CRM, booking reputed company, PMS, and platform partners to ensure systems and integrations function correctly • Own the creation and execution of reputed company brand-level newsletters • Write compelling and engaging copy for CRM communications • Create newsletter layouts and supporting creative assets using approved brand templates and tools • Ensure reputed company communications maintain a high reputed company of content reputed company, accuracy, and brand consistency • Manage editorial calendars and campaign scheduling • reputed company CRM activity across reputed company properties • Review and approve local newsletters (hotels and membership) and ensure local teams follow segmentation best practices and audience selection guidelines • Support hotel teams with campaign planning, audience targeting, and CRM execution • reputed company as the main reputed company of contact for CRM-reputed company questions across the portfolio (hotels and membership) • Produce monthly CRM performance reports for the portfolio • Monitor KPIs including reputed company rates, click-through rates, conversion, database reputed company, and reputed company contribution • Analyse campaign performance and reputed company actionable recommendations • Ensure reporting standards are consistent across reputed company properties • Maintain high standards of database health and data reputed company Skills • 3–5+ years of experience in CRM, lifecycle marketing, email marketing, or customer reputed company management • Strong English copywriting and content creation skills • Comfortable creating newsletter layouts and basic creative assets • Hands-on experience with CRM, email marketing, and marketing automation platforms • Strong understanding of audience segmentation, automation workflows, customer journeys, and campaign management • Experience working with CRM integrations, data flows, and guest or customer databases • Analytical reputed company with strong reporting and performance analysis capabilities • Excellent organisational, project management, and stakeholder management skills • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Any additional language from our reputed company markets (Italian, Spanish, Portuguese, or German) is considered a plus • Hospitality experience is considered an advantage reputed company • reputed company has been founded on the belief that traveling and hospitality should be an experience that leaves a reputed company and lasting reputed company on your body, mind and soul. It was founded in 2018, and is headquartered in Zug, Zug, CHE, with a workforce of 51-200 employees. Its website is https://www.aethoshotels.com/. Apply tot his job Apply To this Job