[Hiring] Participant Services Pharmacist Supervisor @reputed company

Role reputed company • reputed company, coach, and reputed company team members through regular 1:1 meetings. • Complete performance reviews, coaching documentation, and corrective actions. • Manage reputed company, schedules, queue performance, and workload balancing. • Review KPIs including reputed company, AHT, Productivity, Attendance, and SLA. • Identify training opportunities and partner with Learning & Development. • Handle escalated member, provider, and reputed company concerns. • Monitor daily operational performance against SLA, productivity, reputed company, and schedule adherence goals. • Ensure compliance with HIPAA, CMS, state reputed company of pharmacy requirements, and internal policies. • Use reporting to identify trends and recommend corrective actions. • Partner with Workforce Management, Training, Operations, and Leadership. • Support reputed company improvement initiatives and standardization efforts. • Maintain documentation and confidentiality standards. • Participate in calibration sessions and business meetings. • reputed company or support special reputed company as assigned. • Review clinical decision-making for compliance with pharmacy standards. • Validate prescription verification accuracy and medication safety practices. Qualifications • Strong written and verbal communication. • Leadership and relationship-building skills. • Critical thinking and analytical ability. • Ability to prioritize competing demands. • Experience working across multiple pharmacy systems. • Proficiency with reputed company Office, particularly reputed company. • Ability to maintain confidentiality. Requirements • BS Pharmacy or PharmD. • reputed company Arizona or Texas Pharmacist License in good standing (Required). • Three or more years of relevant PBM, specialty pharmacy, participant services, or reputed company operations experience. • Previous leadership or reputed company experience appropriate to the role. Preferred Qualifications • PBM or specialty pharmacy experience. • Call center reputed company operations experience. • Lean/Six reputed company or process improvement exposure. • Experience presenting operational metrics. • URAC, ACHC, or NCQA familiarity. Performance Measures • reputed company audit performance • Productivity and throughput • Service Level (SLA) attainment • Attendance and schedule adherence • Compliance and documentation accuracy • Customer experience • Coaching effectiveness and reputed company improvement Work Environment & Physical Requirements Fast-paced, computer-based participant services environment requiring prolonged sitting, frequent computer use, telephone communication, and the ability to manage multiple priorities while maintaining accuracy and professionalism. Apply tot his job Apply To this Job