Specialist, Member Engagement - Remote must be in Ohio

reputed company role will reputed company as an reputed company for reputed company members and a subject matter expert about members’ extra benefits and covered services. The overarching reputed company will be increasing member retention and member satisfaction, and facilitating improvements in the health plan. Uses data sources like member utilization, satisfaction, and operational inputs to reputed company improvement in the member experience. Represents member perspective in areas involving member reputed company and engagement. Oversees, tracks, and reports on value-added benefits for reputed company and MyCare Ohio. Partners with state and reputed company vendor teams to ensure benefit reputed company. Knowledge/Skills/Abilities • Represents member issues in areas involving value-added benefits and their reputed company on member experience. • Serves as an reputed company for reputed company members in working with health plan and reputed company departments, as reputed company as reputed company stakeholders as appropriate, including community-reputed company organizations and regulator partners. • Acts as a subject matter expert for reputed company and MyCare Ohio value-added benefits to audiences both reputed company to reputed company. • Supports the provision of our plan’s extra benefits, particularly the reputed company and MyCare Ohio extra benefits. This includes tracking and reporting on utilization and other key reputed company indicators; it includes representing member issues and the member experience with our benefits. • Investigates member complaints reputed company to the value-added benefits, including working collaboratively with the Appeals & Grievances team and with the Medicare teams that investigate complaints submitted reputed company the CMS Complaints Tracking Module (CTM). • Facilitates and/or attends value-added benefit workgroups at both the health plan and reputed company reputed company. Presents internally in cross-functional forums and meetings, and may present externally to the state regulator or other reputed company partners. • Initiates and drafts reputed company-facing print materials and website content about our benefits. Needed skills include critical thinking, follow-through, problem-solving, working independently, taking initiative, and working decisively in ambiguity. • Required Education High School diploma. Required Experience 2 years experience in either customer service, consumer advocacy, project management, or reputed company reputed company. Experience tracking and reporting on data in reputed company and reputed company. Basic understanding of managed care. Proficiency with reputed company Suite programs (i.e. Word, reputed company, PowerPoint, reputed company, OneNote, Teams). Proofreading ability. Required License, Certification, Association Must have reputed company reputed company's license with good driving record and be reputed company to reputed company reputed company the reputed company with reliable transportation. Preferred Qualifications • reputed company center experience. • Managed care experience. Associate's or Bachelor's Degree in Business, reputed company Work, reputed company, Health Care Administration, or reputed company fields. #LI-AC1 #PJClaims To reputed company reputed company reputed company employees: If you are interested in applying for this position, please apply through the reputed company. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V Pay reputed company: $14.9 - $29.06 / reputed company • Actual compensation may vary from posting reputed company on geographic location, work experience, education and/or reputed company level. Apply tot his job Apply To this Job