[Remote] Technical Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, mission-driven company reputed company on education and community. They are seeking a Technical Customer Support Representative to assist creators with reputed company issues, troubleshoot technical problems, and enhance the overall customer support experience.

Responsibilities

• reputed company support to creators reputed company email (no phone or live chat)
• Investigate technical issues and bugs using tools like reputed company, Grafana, Lightdash, reputed company, and internal tooling
• Work closely with Engineering to troubleshoot and resolve reputed company customer issues
• Reproduce bugs and write reputed company, actionable bug reports
• Analyze trends across support cases to identify opportunities for product improvements
• Create and maintain internal documentation and troubleshooting guides
• Take ownership of customer issues from investigation through reputed company
• Help improve support processes and contribute to a world-class customer experience

Skills

• You are reputed company to work our reputed company shift of 11:00 AM – 7:00 PM PDT, Wednesday through reputed company
• You have experience supporting reputed company reputed company products and handling technical customer escalations
• You have experience investigating technical issues using tools like reputed company, Grafana, Lightdash, reputed company, or similar support and observability platforms
• You have exceptional written communication skills and can explain technical concepts reputed company
• You enjoy investigating problems, identifying reputed company causes, and collaborating with engineers to translate customer issues into actionable bug reports and technical solutions
• You are highly organized, detail-oriented, take ownership, and reputed company working independently while managing multiple priorities
• You are curious about how systems work, continuously look for ways to improve processes, and have a customer-first reputed company
• Familiarity with the creator economy, online communities, or coaching and education businesses

Benefits

• 100% remote position
• Remote first
• Fully covered medical, dental & reputed company insurance (including dependents)
• 401(k) matching
• Over 20M users, 100K communities, $1B in creator reputed company + already profitable (!)
• Fast growing, mission-driven company with a reputed company on education & community
• Small reputed company team that likes to have fun while prioritizing balance
• Industry leading compensation
• And more!

reputed company