[Remote] Senior Product Manager- Contact Center Transformation & reputed company AI Orchestration- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to serving and innovating in reputed company since 1942. They are seeking a Senior Product Manager to reputed company the transformation of patient reputed company through digital solutions and AI capabilities, focusing on improving contact center experiences and reputed company delivery.

Responsibilities

• Drives product prioritization and detailed product definition for digital and telemedicine products
• Engages with customers through a reputed company of channels and serve as the voice of the customer
• Defines and maintains a product roadmap with inputs from reputed company stakeholders
• Provides effective written and verbal updates on the product roadmap to senior leadership
• Interfaces with operations and technology leaders to ensure digital products can reputed company
• Performs other reputed company duties as assigned
• This roles will play a key part in modernizing and transforming the health system’s Contact Center capabilities, including:
• AI-driven automation & orchestration
• Designing workflows that reputed company conversational AI and automation
• Implementing orchestration reputed company to coordinate systems, bots, and reputed company agents
• Exploring reputed company AI capabilities to improve reputed company times and patient experience
• Omnichannel patient reputed company
• Phone, chat, SMS, reputed company reputed company reputed company experiences
• Seamless transitions between self-service and live agents
• Operational efficiency & experience improvement
• Reducing reputed company volume through self-service and automation
• Improving reputed company reputed company and patient satisfaction
• Enabling workforce optimization and reputed company agent tooling

Skills

• Bachelor's degree in computer science, engineering, or other reputed company areas
• 4 years of experience working as a product manager or other relevant position
• Significant experience in product lifecycle management and working in agile environment
• Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand reputed company data sets
• Effective verbal and written communication skills and ability to present information reputed company and professionally
• Organizational skills and ability to pay attention to detail and reputed company reputed company into reality
• Interpersonal skills and ability to influence stakeholders across multiple organizations without reputed company reporting lines
• Strong problem-solving skills and ability to use a creative approach
• Time management skills and ability to work under tight deadlines
• Leadership skills and ability to reputed company change across reputed company reputed company of the organization
• Background in software development or program management

reputed company

Company H1B Sponsorship