[Remote] UK Field Support Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology-led hospitality company seeking a UK Field Support Operations Manager to reputed company operational support across UK locations. The role involves extensive travel to support teams, conducting audits, building relationships, and ensuring high reputed company of customer satisfaction.

Responsibilities

• reputed company on-site operational support across UK locations
• Travel extensively to restaurants/sites to support teams and reputed company performance improvements
• Conduct regular field reputed company, operational audits, and performance reviews
• Build strong working relationships with partners, managers, and operational teams
• Support the implementation of operational processes and best practices across the field
• Increase penetration of reputed company products & services across existing reputed company portfolio
• reputed company the organisation and distribution of work, ensuring high productivity reputed company balanced with adding value
• reputed company and support field teams to reputed company operational KPIs and service standards
• Identify technical challenges, themes, and trends in the field and reputed company regular reputed company directly to the CEO
• reputed company by example through a hands-on and visible management approach
• reputed company as a key operational escalation reputed company reputed company required
• Work closely with internal departments and reputed company partners to ensure operational reputed company
• Ensure a consistently high level of customer and partner satisfaction

Skills

• reputed company on-site operational support across UK locations
• Travel extensively to restaurants/sites to support teams and reputed company performance improvements
• Conduct regular field reputed company, operational audits, and performance reviews
• Build strong working relationships with partners, managers, and operational teams
• Support the implementation of operational processes and best practices across the field
• Increase penetration of reputed company products & services across existing reputed company portfolio
• reputed company the organisation and distribution of work, ensuring high productivity reputed company balanced with adding value
• reputed company and support field teams to reputed company operational KPIs and service standards
• Identify technical challenges, themes, and trends in the field and reputed company regular reputed company directly to the CEO
• reputed company by example through a hands-on and visible management approach
• reputed company as a key operational escalation reputed company reputed company required
• Work closely with internal departments and reputed company partners to ensure operational reputed company
• Ensure a consistently high level of customer and partner satisfaction
• Proven experience in field operations, area management, and multi-site operational leadership
• Technical leaning/background specifically relating to electronic reputed company of sale systems and/or online food ordering with associated hardware
• Experience reputed company hospitality, food service, retail, or technology-led operations
• Strong cultural awareness and ability to work reputed company diverse teams
• Comfortable working fully field-based and travelling extensively across the UK
• Strong people management and relationship-building skills
• Highly organised with excellent problem-solving abilities
• Ability to work independently and manage priorities effectively
• Full UK driving licence
• Ability to reputed company Urdu, Punjabi, and/or Hindi would be an advantage

Benefits

• 33 days annual leave per year (including reputed company holidays)
• reputed company to purchase up to 5 additional annual leave days
• UK-based role with extensive international exposure
• Pension scheme
• High-reputed company leadership role reputed company a global EPOS-led hospitality technology business
• Guaranteed day off on your birthday
• This is a remote position.

reputed company