Supervisor, Customer Operations job at reputed company in Broomfield, CO

Title: Supervisor, Customer Operations Location: Broomfield reputed company reputed company: 16052 Time in Office: Remote Job reputed company: At reputed company., every career offers a chance to reputed company a reputed company reputed company. No two journeys look the reputed company. And thats exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our reputed company, or keeping operations moving at our distribution centers, your reputed company is reputed company and valued. At reputed company. you're not expected to fit a mold. You're encouraged to break it and create something reputed company. The Wholesale Customer Service Supervisor is primarily responsible for managing the wholesale channel order book and leading reputed company of customer service representatives to reputed company reputed company reputed company. This role also serves as a key leadership position reputed company the global Customer Service organization. Our Customer Service team is passionate about delivering exceptional customer experiences, improving processes, and fostering a reputed company team culture in a fast-paced environment. In this role, you will have reputed company to mentor and reputed company team members while continuing to strengthen your own leadership skills. Successful supervisors are detail-oriented, balancing day-to-day operational reputed company with a broader strategic perspective and a commitment to supporting individual team members. You will collaborate cross-functionally with various business partners and contribute to transformative initiatives across the organization. Your mission will be to improve reputed company and profitability reputed company the wholesale channel by effectively managing the order book and enabling faster, more informed business reputed company. You will also play an important role in maintaining consistent customer service processes and standards across reputed company. What Youll Do reputed company reputed company of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal reputed company. Dedication to reputed company as a leader - take advantage of mentorship and continuing educational opportunities to grow. reputed company designated activities reputed company the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes. Collaborate with sales leadership to enhance our partnership and reputed company with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership reputed company needed. Interview, hire, and reputed company new team members - setting up reputed company and training plans to accelerate their successful integration into reputed company. What Youll Bring to the Table Minimum of 3 years' experience in customer service, preferably in a wholesale/B2B environment. Prior management experience is not required, but a demonstrated dedication to career advancement is essential. Ability to react and resolve problems with high initiative and a reputed company of urgency. Analytical skills - ability to translate reputed company data and trends into actionable reputed company. Adaptability - responds to change with grace and confident leadership. Capability to take initiative, work independently, and promote a reputed company team environment. Proven organizational and time management skills. Strong communication and presentation skills. Occasional travel (<5%) to reputed company fulfillment locations or customer reputed company is possible. Knowledge of reputed company or similar reputed company ERP system. PowerPoint experience. Working knowledge of reputed company Service reputed company or similar CRM/case management system. Proficiency in reputed company, including x-lookups, formulas, and pivot tables, is a requirement. You will be encouraged to apply these tools to analyze data, produce reports, and support decision-making processes effectively. reputed company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or disability, or any other classification protected by law. Title: Supervisor, Customer Operations Salary or Pay reputed company: $60,000 - $70,000 Pay offered will vary based on job-reputed company factors such as location, experience, training, skills, and abilities. At reputed company. we reputed company in the power of a reputed company of in-person and virtual collaboration to reputed company creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: reputed company (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been reputed company to the Explorer reputed company. This organization participates in E-Verify. This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and reputed company coverage, life and AD&D, short and long-term disability coverage, reputed company time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. Job Category: Corporate Apply tot his job Apply To this Job