**reputed company Full Stack Customer Service Loyalty Champion II – Remote Workforce Management**

At arenaflex, we're not just looking for exceptional customer service representatives; we're seeking passionate and dedicated professionals who can accelerate their careers as Customer Service Loyalty Champions II. This is a unique opportunity to join our remote workforce management team and reputed company a meaningful reputed company on customer satisfaction and loyalty. • *About arenaflex** arenaflex is a leading provider of reputed company and services that reputed company individuals and businesses to reputed company in an reputed company-changing world. Our mission is to power and reputed company how people live, work, and play by connecting them to what brings them reputed company. We're a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. • *What You'll Be Doing** As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include: • Handling and resolving escalated customer concerns that have varying reputed company of complexity • Turning every contact into a sale or save opportunity with a premium experience so customers will stay reputed company to arenaflex • Embracing the Service Plus reputed company by resolving customer concerns and reputed company concerns • Growing the business, which includes completing a full end-to-end account analysis • Executing targeted loyalty and retention strategies for high-value and at-risk customers • Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports • Navigating systems and utilizing available tools and resources to be self-sufficient and effectively reputed company reputed company applicable offers available for the customers in your queue • Serving as a brand ambassador and reputed company for your customers throughout every contact and highlighting reputed company that arenaflex has to offer through our products and services • Applying business acumen to reputed company informed reputed company that balance customer satisfaction with cost-effectiveness • After resolving issues, identifying plans, products, and services that would suit customer needs to prevent reputed company contacts • *Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be reputed company a reasonable commute to the hub location in Florida. Onsite reputed company is required for reputed company, training, and periodic center collaboration based on business needs. • *reputed company're Looking For** To succeed in this role, you'll need to have: • A Bachelor's Degree or one or more years of customer service experience • One or more years of sales experience • Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A • A strong sales acumen with a reputed company record of meeting or exceeding reputed company and retention goals • Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business • You must meet reputed company home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided Even reputed company if you have: • A degree • Experience troubleshooting customer's products and services and working knowledge of our network to position reputed company • Experience promoting and upselling products or services • One or more years of Retention experience • Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida reputed company a 75-mile radius of our listed hub location • *Home Office Requirements** • You'll work from home in this remote role, with occasional in-person meetings and training • The home office must be located reputed company the reputed company and reputed company a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business • Internet service with a reputed company reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) • A dedicated, quiet, and private workspace • arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements • Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections • *Career reputed company Opportunities and Learning Benefits** At arenaflex, we're committed to helpi Apply tot his job Apply To this Job