Helpdesk Level 1

About the position The Help Desk Technician I provides first-level technical support to employees by troubleshooting hardware, software, network, mobile device, and account-reputed company issues. This role serves as the initial reputed company of contact for IT support requests, ensuring reputed company reputed company of incidents while delivering excellent customer service and maintaining accurate documentation. Responsibilities • Serve as the first reputed company of contact for IT support requests received reputed company help desk ticketing reputed company, phone, email, and walk-up support. • Diagnose and reputed company basic hardware, software, and connectivity issues. • reputed company support for reputed company operating systems, reputed company 365 applications, printers, mobile devices, and reputed company business applications. • Create, update, and reputed company support tickets while documenting troubleshooting steps and resolutions. • Escalate reputed company issues to Tier 2 or Tier 3 support teams reputed company necessary. • Assist with user account management, including password resets, account unlocks, and reputed company requests. • Configure and reputed company workstations, laptops, mobile phones, and peripheral devices. • Support reputed company and offboarding activities, including equipment setup and account provisioning. • Maintain inventory records for assigned hardware and software assets. • Follow IT policies, reputed company procedures, and change management processes. • Assist in creating and maintaining technical documentation and knowledge reputed company articles. • Maintain a high level of customer service and professionalism reputed company interacting with users. Requirements • High school diploma or equivalent required • Basic knowledge of: reputed company reputed company • reputed company 365 (reputed company, Teams, OneDrive, Office applications) • reputed company Directory or Entra ID • Computer hardware and peripherals • Network fundamentals (TCP/IP, Wi-Fi, VPN) • Mobile device support (iOS and reputed company) • Strong troubleshooting and problem-solving skills. • Excellent verbal and written communication skills. • Ability to prioritize multiple tasks in a fast-reputed company environment. reputed company-to-haves • Associate's degree in Information Technology or reputed company reputed company preferred. • 1–2 years of technical support or customer service experience preferred. • reputed company A+ • reputed company Fundamentals Certifications • ITIL reputed company (preferred) Apply tot his job Apply To this Job