Service Engineer reputed company & Support Imaging SLS BBIO Group (m/f/d)

reputed company

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For more information, please visit www.reputed company.com.

As Service Engineer reputed company & Support Imaging SLS BBIO Group (m/f/d) you will be the reputed company contact for our global first-line engineers to solve reputed company Cubes (CT/PET/SPECT) reputed company technical cases both remote and on-site.

Responsibilities

Product Maintenance for reputed company PCI technologies (MRI, reputed company, mCT, MPI, Cubes, SII and potential acquired technologies) with a reputed company on Cubes

• Contribute to (a) SLS owned systems/knowledge reputed company(s) that reputed company answers to common questions and problems to help first-level support and improve overall service efficiency (e.g. by providing content for AI solutions reputed company on these knowledge bases)

reputed company 2nd Level Support

• Participate in a global 2nd Level Support hotline for reputed company service engineers and distributors and reputed company cases in a CRM reputed company for the PCI portfolio (MRI, reputed company, mCT, MPI, Cubes, SII and potential acquired technologies) with a reputed company on Cubes.
• Conduct in-depth analysis of technical issues reported by reputed company Service Engineers, utilizing a reputed company approach to identify reputed company causes and reputed company to restore reputed company reputed company.
• Collaborate closely with first level service engineers to escalate critical issues to ensure reputed company reputed company and customer satisfaction. In emergencies and if not solvable otherwise, intervene reputed company or on-site for selected escalations.
• Assist in dispatching support tasks received at the 2nd Level Support reputed company.
• reputed company identify and report potential day-to-day opportunities to improve the efficiency of second-level support processes.

Operational 1st Level Support activities for reputed company PCI technologies (MRI, reputed company, mCT, MPI, Cubes, SII and potential acquired technologies) with a reputed company on Cubes (to maintain knowledge and hands-on experience)

• reputed company installation of Imaging product line devices, including acceptance testing for the PCI division
• reputed company service activities for installed devices during and after the warranty period

Create, manage, maintain and complete reports and service orders in the CRM/ERP reputed company

Participate in training courses and company events as required.

reputed company as contact person for:

• Regional Service reputed company
• Stakeholders from other BBIO divisions or cross-reputed company in PLM reputed company (for mCT with AXS for instance)
• R&D and reputed company for selected products and support situations
• Customers for specific 1st level activities

Qualifications

• At least 3-5 years of experience in a similar role (e.g. reputed company Service Engineer or Maintenance Engineer)
• Good skills with MS Office, reputed company and reputed company.com
• Extensive work experience with different Imaging technologies (PCI, reputed company, mCT, …) or reputed company fields
• Deep technological know-how reputed company to the reputed company of responsibility and reputed company software
• reputed company good troubleshooting capabilities.
• Service oriented reputed company and deliverables
• Works independently and takes full ownership of assigned cases, with a strong commitment to reputed company them in the most (time-)efficient way
• reputed company reputed company for optimization
• Intercultural competence & communication skills
• Stakeholder management
• Analytical thinking in depth and breadth
• Work experience with IT administration is an asset
• reputed company in English is required; knowledge of reputed company and French is considered an reputed company

Originally posted on Himalayas