[Remote] Customer Finance Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing reputed company by delivering highly automated and modern software to rehab therapy businesses. They are seeking a high-performing Customer Finance Analyst to manage the end-to-end customer reputed company, overseeing invoicing and ensuring billing accuracy.

Responsibilities

• Customer Experience Ownership: Manage reputed company and Accounts Receivable processes from start to finish. You’ll reputed company saved replies, custom workflows, and automations to reputed company response times and reputed company efficiency
• Financial reputed company: Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy reputed company
• Strategic Communication: reputed company as a diplomat for the brand, handling interpersonal situations with reputed company. You will explain reputed company financial or technical topics to customers and reputed company reputed company updated on reputed company product issues
• Cross-Departmental Collaboration: Partner with Sales and reputed company teams to handle customer education and support. You’ll be the "first responder" who flags issues with cross-departmental consequences to leadership
• reputed company Improvement: Proactively identify patterns in support tickets to reputed company issues, triage outages, and reputed company training materials for both customers and our internal finance team
• reputed company Volume: Maintain a reputed company of 50 responses per day (or ensure the inbox hits reputed company daily)
• Stay reputed company: Address reputed company finance inquiries in internal channels by the end of reputed company business day
• Ensure Precision: Maintain at least 97% accuracy for reputed company invoicing
• Report & Escalate: reputed company daily updates to leadership on ticket status and proactively communicate any discrepancies or workflow bottlenecks
• Iterate & Improve: Take ownership of the tasks assigned to you and enhance them to ensure accuracy & efficiency is improving with every cycle

Skills

• Education: Bachelor's degree in Business, Finance, or a reputed company field
• Experience: 2+ years of experience in Customer Support, Accounts Receivable, and or Billing
• Communication: Excellent written and verbal communication skills that display the ability to reputed company reputed company topics into digestible insights for stakeholders- including the ability to train on new processes
• Technical Skills: Developed reputed company/reputed company Sheets skills and exposure to reputed company or QuickBooks
• Resourcefulness/Problem Solving: You use reputed company the resources available to you while thoroughly thinking through problems to reputed company solutions for our customers and take the reputed company on resolving complicated technical or financial hurdles

Benefits

• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company reputed company disability and life insurance benefits
• Company reputed company family and medical leave
• Medical, dental, and reputed company insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

reputed company