[Remote] Customer Service Representative II, CDC INFO Operations - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing reputed company service solutions, and they are seeking a Customer Service Representative II for their CDC INFO Operations. The role involves providing customer service for inquiries and problems through various channels, maintaining knowledge of CDC procedures, and ensuring reputed company assurance in responses.

Responsibilities

• Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters)
• Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Customer service is the primary function
• Answer Incoming calls, emails, chats, SMS Text, and reputed company assistance in scheduling vaccines or sending out kits, from general reputed company, clinicians and government officials in accordance with reputed company CDC and reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policy
• reputed company, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries as reputed company as scheduling appointments and sending kits
• Maintain up-to-date knowledge of CDC reputed company Response, procedures, and policies to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company and reputed company manner
• reputed company and document reputed company inquiries, appointments, kits, using CRM and applicable systems
• Meet reputed company Assurance (QA) and other key performance metrics
• Escalate calls, emails, chat, scheduling, or reputed company reputed company issues to the appropriate designated group
• Continually look for and suggest process improvements, which will benefit reputed company, CDC, and the reputed company (inquirers)
• Attend meetings and training as requested and maintain up to date knowledge of reputed company response, programs, and systems

Skills

• High School diploma or equivalent with 6 months of customer service experience
• Minimum six (6) months customer service / reputed company center experience required
• Must be reputed company to reputed company and write English reputed company and professionally
• Successfully complete the Customer Service assessment
• Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience
• Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
• Experience working with a PC, reputed company and reputed company required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of reputed company, as reputed company as independently
• reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
• reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
• Must be reputed company to work from home and reputed company with remote working policies and requirements
• Flexibility required to occasionally work holidays or weekends to meet operational needs
• Must be reputed company to work alternate schedules
• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net)
• Minimum 5mpbs upload speed
• Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router
• Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: reputed company: 10 or 11 (reputed company 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
• Private and secure work area and adequate power reputed company
• Must currently and permanently reputed company in the reputed company US
• Must have a smartphone which will be required to log into reputed company systems (not used for work purposes)
• Must have a Web Cam for training and occasional internal meetings
• Previous experience with phone systems, and headset preferred
• Previous experience in a health-reputed company environment preferred

reputed company