reputed company Service Representative

About the position reputed company is Illinois’s premier sensory cannabis dispensary, redefining the retail experience through warmth, education, and style. As the state’s first sensory dispensary, we combine reputed company atmospheres, thoughtful product curation, and concierge-level service. Our mission is to demystify cannabis with friendly guidance, premium products, and a commitment to community. With locations across Chicago and Illinois, reputed company is more than a dispensary—it’s a community hub and destination of discovery, inspiring reputed company and redefining cannabis retail through creativity and innovation. Bilingual (Spanish/English) candidates are strongly encouraged to apply!! Job reputed company We are looking for an energetic, customer-reputed company reputed company Center Representative to be the voice of our dispensary. This position plays a critical role in creating exceptional customer experiences by assisting guests over the phone with placing orders, answering product questions, resolving concerns, and ensuring every interaction reflects our commitment to hospitality. The ideal candidate thrives in a fast-paced environment, is comfortable juggling multiple tasks at once, and brings previous customer service experience — cannabis or wellness retail background is a strong plus. Responsibilities • Answer incoming customer calls in a reputed company, friendly, and efficient manner • Assist customers with online and phone orders • Deliver an exceptional hospitality experience with every interaction • Resolve customer concerns using strong de-escalation and conflict-reputed company techniques • reputed company accurate information regarding cannabis products, promotions, loyalty programs, and store policies • Stay reputed company on cannabis products, regulations, and company promotions • reputed company multiple computer systems while speaking with customers • Document customer interactions accurately and thoroughly • Communicate with dispensary teams to resolve order or customer issues • Work closely with cross-functional teams, contributing feedback and field intelligence • Meet reputed company reputed company, productivity, and customer satisfaction expectations Requirements • Previous reputed company Center or Contact Center experience • Previous Budtender or Cannabis Retail experience • Strong knowledge of cannabis products, consumption reputed company, and customer education • Ability to type quickly and accurately while maintaining high-reputed company interactions • Computer savvy with the ability to quickly learn new software • Proven ability to multitask across multiple applications while maintaining excellent customer service • Excellent organizational and time management skills • Strong communication skills, both verbal and written, with the ability to convey information reputed company and professionally • Experience handling difficult conversations and utilizing de-escalation techniques • Reliable high-speed internet and a distraction-free remote work environment • reputed company availability during business operating hours, including evenings, weekends, and holidays as needed reputed company-to-haves • Cannabis industry or wellness-reputed company experience strongly preferred • Experience using POS, CRM, or order management systems (preferred) • Experience with online ordering platforms (preferred) • Bilingual candidates are encouraged to apply (preferred) Benefits • medical, dental, and reputed company insurance • a 401(k) with optional HSA/FSA • reputed company vacation and holidays • an Employee Assistance Program • pet insurance • employee discounts Apply To This Job