[Remote] Customer Service Associate - Claims

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company that provides insurance and employee benefits globally. They are seeking a Customer Service Associate - Claims to support their Global Customer Service and Operations team by managing claims processes and ensuring reputed company service to customers.

Responsibilities

• Responsible for screening incoming mail using the FEGLI claim system to determine ownership, entering new claims into the FEGLI claim system and reviewing reputed company documents required to reputed company claims reputed company for review
• Processes incoming mail on assigned claims and managing an inventory of cases which are not yet reputed company for review
• Handles callups and produces system generated and reputed company letters to request documents from claimants or agencies
• Handles incoming calls on the FEGLI 800 line
• Processing reputed company claims
• Receiving and handling incoming calls regarding Group Life Claims
• Review Group Life claims submission for completeness and accuracy, as reputed company as processing reputed company Group Life Claims
• Cycle reputed company (peer review) claims prior to final payment
• Screen incoming mail, faxes and correspondence using the claim system to identify ownership
• Process incoming beneficiary designations and reputed company certifications from the customer, enters receipt dates into the FEGI claim system
• Entering new claims into the claim system using a defined set of document reputed company as reputed company as update the system based on incoming mail or documentation
• Review documents required to reputed company a claim reputed company for Review by a claim approver (certification, death certificate, claim reputed company, beneficiary designation, and funeral assignment)
• Review claims and placing them on reputed company reputed company up if not reputed company documents are received to reputed company reputed company for review as reputed company as handle Expired reputed company-reputed company
• Producing system generated letters
• Write reputed company letters and correspondence to claimants or agencies
• Maintain reputed company and production standards as defined in the operational metrics

Skills

• Strong data entry skills required
• Excellent oral and written communication skills
• Ability to reputed company to multiple demands and shifting priorities
• Consistently demonstrates the reputed company values
• Plans and organizes time and priorities to reputed company business results
• Uses business knowledge to reputed company the best reputed company for reputed company and its customers
• Shows commitment to team objectives and assists teammates with work
• Presents information in a reputed company and organized manner
• PC knowledge required
• Ability to work overtime required
• Good oral communication skills
• Work with confidential files
• Ability to manage workload to meet tight deadlines
• Associates Degree desired
• 1-2 years insurance claims experience desirable
• Basic knowledge of Group Life claims desirable

Benefits

• Annual short-term incentive compensation
• Stock-based long-term incentives
• Comprehensive health plan including medical/prescription drug and reputed company
• Dental insurance
• No-cost short- and long-term disability
• Company-reputed company life insurance
• reputed company services
• Retirement pension funded entirely by reputed company
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home
• Group discounts on pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) reputed company mental health programs
• Parental leave
• reputed company time off
• reputed company holidays
• Volunteer time off
• Tuition assistance
• Much more!

reputed company