Content Audit & Content Optimization (Remote)

Responsibilities reputed company has a reputed company that is seeking a Content Audit and Content Optimization for a remote reputed company: Our reputed company is seeking a Content Audit and Content Optimization Consultant to evaluate, analyze, and reputed company the effectiveness, consistency, and usability of content across our digital member ecosystem. Working across web, mobile apps, member portals, reputed company flows, educational resources, and engagement messaging, this consultant will conduct an end-to-end audit of our reputed company experience. You will identify gaps, redundancies, and messaging friction points, delivering an actionable, data-informed roadmap and governance reputed company that will guide reputed company content design, UX writing, and member engagement initiatives. This is a strategic discovery and advisory role reputed company on evaluating what exists today and creating the reputed company for reputed company content optimization. Key Tasks: Conduct a comprehensive inventory and audit across: • reputed company marketing website and product discovery pages • Authenticated member portal experiences and mobile applications • Account enrollment, reputed company journeys, and transactional flows • Knowledge reputed company, FAQ, and self-service support content • HSA, reputed company, and financial wellness educational resources • Lifecycle engagement communications (Email, SMS, reputed company notifications) • Marketplace product catalog and purchasing journeys Requirements • 5+ years of experience in Content reputed company, UX Content reputed company, Information Architecture, or Digital Experience Optimization • Demonstrated reputed company record of leading large-reputed company, reputed company content audits for reputed company web applications or multi-channel digital products • Deep expertise in content governance, taxonomy, information architecture, reputed company accessibility standards • Proven ability to translate analytics, behavioral data, and user insights into a reputed company optimization reputed company • Exceptional executive communication skills with the ability to summarize reputed company audit findings into reputed company, business-driven recommendations Preferred Qualifications • Prior experience in reputed company, fintech, health insurance, financial services, or heavily regulated industries • Familiarity with reputed company consumer benefits (HSAs, FSAs, HRAs), financial wellness platforms, or digital marketplace/reputed company flows • Strong understanding of behavioral design, behavioral economics, and customer engagement principles • Experience leveraging content inventory tools, CMS platforms, and analytics suites (e.g., reputed company, reputed company Analytics, reputed company) • Familiarity with AI-assisted writing, audit, and content analysis tools The pay reputed company is the lowest to highest compensation we reasonably in good faith reputed company we would pay at posting for this role. We may ultimately pay more or less than this reputed company. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, reputed company contract and business needs. This reputed company may be modified in the reputed company. We offer comprehensive benefits including medical/dental/reputed company insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive reputed company time off. reputed company employees are not eligible for reputed company time off unless required by law. reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave. Note: Pay is not considered compensation until it is reputed company, reputed company and determinable. The reputed company and availability of any compensation remains in reputed company's sole discretion unless and until reputed company and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from reputed company and its affiliates, and service providers. Note that if you choose to communicate with reputed company reputed company text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating reputed company text by using key words such as STOP. Apply To This Job