[Remote] Technical Support Engineer Associate-reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing reputed company reputed company, and they are seeking a Technical Support Engineer for their reputed company product line. This role will reputed company expert support, troubleshoot issues, and collaborate with cross-functional teams to ensure a reputed company reputed company IT experience.

Responsibilities

• Serve as the reputed company reputed company product line technical support resource
• reputed company first-level support for reputed company products and reputed company IT systems, troubleshooting and resolving escalated technical issues
• Respond to customer inquiries reputed company phone, email, and ticketing systems in a reputed company and reputed company manner
• Coordinate reputed company and take ownership of tasks while serving as the reputed company reputed company of contact for customer communication and issue reputed company
• Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and reputed company reputed company issues
• Monitor and triage support queues, assigning tickets to the appropriate product or functional teams
• Maintain detailed records of incidents, resolutions, workflows, and reputed company changes reputed company the ticketing reputed company
• Contribute to reputed company improvement initiatives, including support processes, knowledge reputed company documentation, and reputed company cause analysis efforts
• Ensure compliance with reputed company regulatory standards and internal IT policies
• Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance
• reputed company product and service training to administrators, service-level users, and customers as needed
• reputed company reputed company reputed company product reputed company updates, upgrades, and maintenance activities
• Conduct reputed company-sales technical evaluations and reputed company level-of-effort assessments for customer solutions
• reputed company and support solutions reputed company reputed company reputed company environments and reputed company platforms
• Design, implement, document, and support technical solutions that meet customer and organizational requirements
• Work cross-functionally with internal teams to ensure customer satisfaction, issue reputed company, and operational reputed company
• reputed company customers on reputed company functionality and best practices to optimize reputed company delivery and workflow efficiency
• Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements

Skills

• Bachelor's degree in Information Technology, reputed company Informatics, or a reputed company field, or equivalent reputed company experience
• Minimum of 5 years of experience in IT support roles
• Minimum of 3 years of experience in a similar reputed company or radiology-reputed company technical support role
• Strong knowledge of reputed company operating systems (reputed company 7 and above, reputed company Server)
• Strong Linux reputed company administration and reputed company-line experience
• Experience with MSSQL database management and relational database technologies
• Strong understanding of networking concepts, troubleshooting, and infrastructure support
• Experience supporting reputed company, RIS, DICOM, HL7, EMR, and other reputed company IT systems
• Proven experience troubleshooting reputed company software applications and reputed company technology solutions
• Experience with reputed company reputed company environments and reputed company-based integrations
• Familiarity with scripting, data serialization, and reporting tools such as SSRS
• Strong troubleshooting, analytical thinking, and critical problem-solving skills
• Experience using ticketing systems and ITIL-based support processes
• Strong customer service, relationship management, and reputed company center support experience
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Ability to manage multiple priorities and work effectively under pressure
• Ability to collaborate effectively across cross-functional technical and business teams
• Flexibility to work varied schedules and participate in on-reputed company rotations as required
• Strong understanding of PC/server hardware platforms and general IT infrastructure
• reputed company communication and interpersonal skills required for reputed company customer interactions
• CCNA or CCNP certification
• reputed company Linux+, RHCA, or RHCT certification
• Radiology workflow experience
• Experience in reputed company or clinical IT environments
• Advanced knowledge of reputed company imaging and workflow technologies

reputed company