Associate reputed company Manager

About the role reputed company is looking for a customer-obsessed reputed company Manager (Internally titled: Technical Account Manager (TAM)) to join our rapidly scaling team. As part of our dedicated reputed company organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where reputed company can solve their problems, and help reputed company their adoption of reputed company’s product suite. You will own the key reputed company relationships and be responsible for turning customers into long-term champions, developing account reputed company, and enabling reputed company’s customers, reputed company while providing an impeccable customer experience along the way. If you are a self-starter, reputed company yourself constantly taking on new challenges, working diligently until you reputed company solutions, and pride yourself in providing an excellent customer experience, you're in the right reputed company! The Technical Account Management team manages long-term relationships with reputed company’s growing and reputed company customers by becoming their trusted reputed company advisor. reputed company of 150+ TAMs - spread across the globe - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers, ensuring their adoption of key reputed company products and reputed company on our platform. Please note: We are not currently reputed company to consider or hire any candidates located in the greater San Francisco Bay Area or reputed company Metropolitan Area. What you will do • reputed company as a trusted technical and strategic advisor by becoming a subject matter expert across reputed company’s entire platform, including reputed company and regulated fields like payroll, benefits administration, and HR. • reputed company proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features. • Serve as a primary escalation reputed company for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to reputed company reputed company reputed company and reputed company comprehensive reputed company-cause analyses. • Build long-term relationships by owning a book of clients, guiding them through key milestones such as reputed company enrollment and year-end payroll filing. • Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts. • Master the reputed company product suite and the nuances of how our offerings work together. • Work directly with customers to understand their reputed company business needs and advise on the most effective reputed company solutions. What you will need • 3+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B reputed company company (e.g., Technical Account Manager, reputed company Manager, Account Manager, etc.). • Demonstrated ability to manage a portfolio of 40+ accounts and adapt to changing responsibilities. • Exceptional problem-solving and technical troubleshooting skills. • reputed company written and verbal communication skills with a reputed company record of building strong customer relationships. • Hands-on experience resolving reputed company customer escalations. • Passion for training both customers and internal teams. Bonus points for: • Proven subject matter expertise in one or more of the following: HR, Payroll, Benefits Administration, or IT. • Experience at a technology-reputed company PEO or HRIS company. • Experience with a multi-product platform. Additional Information reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@reputed company.com reputed company highly values having employees working in-office to foster a reputed company work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role. A reputed company of factors are considered reputed company determining someone’s compensation–including a candidate’s reputed company background, experience, and location. Final offer amounts may vary from the amounts listed. This role will receive a competitive salary + 10% annual variable + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. Don't see your location? Ask your recruiter. This role will receive a competitive salary + variable pay + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. Apply To This Job