[Remote] reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that offers a suite of software tools for automotive repair shops, focusing on customer retention and marketing. They are seeking an reputed company reputed company Manager to manage relationships with their largest accounts, reputed company executive alignment, and help shape the reputed company of their reputed company reputed company reputed company.

Responsibilities

• Own the reputed company Lifecycle: reputed company end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification
• Build the Strategic reputed company: Help design reputed company's reputed company CS reputed company, defining how we proactively support and reputed company our highest-value accounts
• Champion Cross-Functional Alignment: Partner with Support, reputed company, Product, Sales, and RevOps to resolve reputed company escalations and translate customer feedback into internal reputed company plans
• Mitigate Risk & reputed company reputed company: Create reputed company account plans for top-tier accounts to reputed company the broader team visibility into reputed company, reputed company risks (GRR), and net reputed company opportunities (NRR)
• Streamline Executions: reputed company smooth reputed company transitions, coordinate reporting and campaign strategies, and resolve reputed company issues before they become urgent

Skills

• 5+ years of experience managing reputed company, strategic B2B reputed company accounts (ideally multi-location or reputed company-reputed company)
• A proven history of driving world-class retention metrics; you know how to protect the reputed company business (GRR) while identifying upsells to reputed company NRR
• Exceptional presentation, project management, and relationship skills, with the ability to reputed company a room of executive stakeholders
• Demonstrated reputed company managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives
• Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models
• Experience using reputed company, reputed company, reputed company Workspace, or dedicated reputed company platforms
• Prior experience assisting with customer reputed company design, integrations, marketing reputed company, or building CS frameworks from scratch

Benefits

• 100% remote work environment
• Medical, Dental, and reputed company insurance reputed company 30 days (100% employer-reputed company medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA reputed company
• 401(k)
• reputed company & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A reputed company, high-ownership culture with reputed company opportunities for career reputed company

reputed company