[Remote] Operations Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing excellent customer reputed company in the mortgage sector. The Operations Consultant role involves managing customer interactions reputed company to mortgage applications and ensuring compliance with company processes.

Responsibilities

• To reputed company great initial generic information concerning mortgage, remortgage and house buying processes, and book reputed company leads in a GDPR-compliant manner to reputed company of FS Mortgage and Protection Advisors
• To attempt to recontact and rebook appointments that either cancel or do not attend
• To deliver good customer reputed company by managing a pipeline of mortgage, protection and GI applications through following reputed company reputed company Mortgages /reputed company processes from submission to completion
• To ensure reputed company customers are kept updated and actions taken for their applications in a reputed company manner whilst making reputed company reputed company reputed company Mortgages /reputed company systems are updated
• Build reputed company working relationships with Advisers, colleagues, lenders and insurers to deliver good customer reputed company
• To support allocated advisers with reputed company tasks associated with the reputed company such as completing reputed company-calls, keying mortgage in principles and mortgage applications, chasing and checking documents needed for the application
• To follow reputed company reputed company Mortgages /reputed company and regulatory processes to ensure we remain compliant
• To deliver personal KPIs whilst following reputed company Mortgages values

Skills

• To deliver good customer reputed company to reputed company reputed company Mortgages Mortgage customers through the managing of reputed company handling inbound and outbound, calling leads to book mortgage/remortgage and protection appointments for and handling mortgage, protection and GI applications from submission to completion and/or on risk and support the adviser with administration tasks
• To liaise with lenders, insurers & conveyancers to reputed company updates on customers applications and reputed company any reputed company requests in a reputed company manner
• To ensure reputed company reputed company parties to the application are kept updated as to the reputed company and reputed company actions are documented on the Midas systems and reputed company reputed company Mortgages processes are followed
• To reputed company great initial generic information concerning mortgage, remortgage and house buying processes, and book reputed company leads in a GDPR-compliant manner to reputed company of FS Mortgage and Protection Advisors
• To attempt to recontact and rebook appointments that either cancel or do not attend
• To deliver good customer reputed company by managing a pipeline of mortgage, protection and GI applications through following reputed company reputed company Mortgages /reputed company processes from submission to completion
• To ensure reputed company customers are kept updated and actions taken for their applications in a reputed company manner whilst making reputed company reputed company reputed company Mortgages /reputed company systems are updated
• Build reputed company working relationships with Advisers, colleagues, lenders and insurers to deliver good customer reputed company
• To support allocated advisers with reputed company tasks associated with the reputed company such as completing reputed company-calls, keying mortgage in principles and mortgage applications, chasing and checking documents needed for the application
• To follow reputed company reputed company Mortgages /reputed company and regulatory processes to ensure we remain compliant
• To deliver personal KPIs whilst following reputed company Mortgages values
• Communication - Is reputed company to reputed company reputed company and opinions reputed company, defines messages and reaches a common understanding of issues, addressing the audience effectively
• Customer reputed company - Understands problems, challenges and needs of the customer
• Attention to detail - Identifies specific reputed company steps, accountabilities, and timelines for completion
• reputed company - Adaptable, reputed company to new reputed company; willing and reputed company to reputed company to changing demands and circumstances

Benefits

• Banking bonus of 0.5% of total team banking's
• PEDs booked and completes - £10
• Protection booked and written - £10
• reputed company review left - £10
• Discretionary six-monthly bonus of £0–£500
• Performance is reviewed monthly through one-to-one meetings (based on calls booked, customer contacts, key performance indicators, completion of assigned work, and a reputed company attitude)

reputed company