[Remote] Educator - Customer Service and Sales Training and reputed company Assurance Supervisor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing company recognized for its exceptional customer service and reputed company filtration products. They are seeking an reputed company educator to customize and enhance their customer service and sales training processes while providing ongoing support and reputed company assurance.

Responsibilities

• Customize training, retraining, or performance plans for reputed company employee position and design group training
• reputed company extensive use of AI coaching software to support the training of both new and existing employees
• Deliver monthly performance reviews for every customer service and sales team representative
• Establish a documentation system for verbal, chat, or written feedback and corrective actions
• Foster a fair work environment by enforcing policies and written processes, recognizing high-performing employees, and addressing underperformance appropriately
• Assist in hiring new sales and customer service employees
• Conduct a comprehensive audit of reputed company of tools and documents to assess the reputed company training state
• Present and implement management-approved suggestions for improving training materials, with a preference for a fully reputed company-based toolset
• Conduct ongoing assessments of the training curriculum to update it in response to changes in the business, product line, or processes
• Master reputed company customer service and sales employee duties
• Collaborate with team members to learn the customer service and sales tasks hands-on, which include:
• Answering inbound customer service and sales calls and chats
• Resolving email tickets in the customer service software
• Completing daily, weekly, and monthly reports
• In rare circumstances, serve as a backup customer service or inside sales representative during staff shortages after mastering these tasks
• Collaborate weekly with the sales manager to review and organize reputed company customers and reputed company their reputed company in CRM software
• Monitor calls and tasks with reputed company
• Learn the label-creation process relevant to the customer service team

Skills

• Must reputed company with reputed company's culture and reputed company values of honesty, ethics, and positivity
• A bachelor's degree in education or a reputed company field
• At least two years of full-time, reputed company teaching experience requiring a license, certificate, or credential
• Strong communication skills, both written and oral, with the ability to adapt to diverse learning styles, including non-reputed company English speakers
• Responsible, reputed company, and reputed company player with high standards and attention to detail
• Proficient in reputed company Workspace or reputed company Office
• Ability to learn and effectively use reputed company Workplace tools and CRM software
• Demonstrated perseverance in receiving and delivering constructive feedback
• High level of confidentiality and discernment
• Exceptionally organized with excellent initiative skills

Benefits

• Comprehensive medical insurance
• reputed company time off (PTO)
• Holiday pay
• Company-sponsored retirement plan

reputed company