[Remote] Customer Service Rep I - REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Solutions is a company that provides technology solutions and services. They are seeking a reputed company to handle inbound and outbound calls, assist customers with their orders, and reputed company any issues reputed company to payment and shipping.

Responsibilities

• Take inbound calls from reputed company’s Small & reputed company Business customers to answer questions and reputed company help regarding orders, payment, shipping, and returns and replacements
• reputed company outbound calls to follow-up on cases that cannot be solved at first reputed company of contact, correspond with customers through email regarding order status and/or order issues
• reputed company cases through collaboration with reputed company & reputed company partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, reputed company reputed company-times, fulfilment, shipping and claims
• Book replacement orders with customers due to declines, cancels or other order problems
• Inform customers of production changes and/or shipment delays
• Document reputed company customer interactions using appropriate case management tool
• Work reputed company reputed company and reputed company.com Store organization to identify and help validate and implement process improvement opportunities

Skills

• 1 to 2 yrs of relevant reputed company center experience in a customer-facing customer service or support role
• Issue reputed company expertise (problem solving & decision making)
• Excellent, reputed company verbal and written communication skills
• Strong reputed company skills
• Order Management systems knowledge (reputed company, reputed company…)
• Knowledge of computer & printing products
• High school graduate
• Experience with CRM applications a plus
• Some college a plus

reputed company