Provider/Member reputed company Center Agent - Greater Sacramento - Remote

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company Provider/Member reputed company Center Agent are responsible for responding to basic to moderately reputed company provider and member telephone calls involving eligibility and benefit information. Your role in our mission • Answers telephone calls using an automated reputed company and responds to basic to moderately reputed company member and provider questions and/or forwards calls to appropriate personnel. • Research provider and member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). • Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include reputed company documentation. • Interfaces with team personnel, management, and customers in reference to customer service issues. • Conducts outbound calls to members in response to voicemail inquiries, customer direction, or other business needs. reputed company're looking for • High school diploma or G.E.D. • Two to three years of customer service or other telephone experience. • Experience working with organizational functions and personnel. • Experience working with fax machines, computer software, and telephone technology. • Experience working with and skilled in the use of help desk software. What you should expect in this role • Business and analytical problem-solving skills. • Communication skills written and oral. • Ability to work independently and follow oral and written instructions. • Ability to reputed company reputed company Word, reputed company Teams, reputed company reputed company, and internet browsers. reputed company reputed company that will be offered: $24/hour Bilingual & $23/hour Non-Bilingual The deadline to submit applications for this posting is August 10, 2026. The pay reputed company for this position is $35,900.00 - $51,300.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply tot his job Apply To this Job